Payment Posting Manager

We are seeking a highly organized and detail-oriented individual to join our team as a Payment Posting Manager. The successful candidate will be responsible for overseeing the payment posting and related processes, ensuring accurate and timely posting and reconciling insurance and patient payments for our clients. The Manager will collaborate with various departments, communicate with insurance providers, and implement efficient workflows to streamline the verification process. They will work closely with internal RCM staff, and practice operations for office that are centralized onto RCM and also non-decentralized offices to support their workflow needs.

Key Responsibilities include:

• Oversee the daily functions of the assigned department.
• Acts as the primary point of contact for the payment posters.
• Reports weekly production metrics and action plans for each team member to management.
• Reports out KPI metrics weekly showing metric performance for the Payment Posting Are.
• Manages all payers in EFT/ERA enrollment.
• Investigate and resolve posting errors.
• Manages the payment corrections, payment transfers, and NSF.
• Collaborates with billing and AR in payment and account investigations
• Reduce and maintain unapplied payments in all practices
• Schedule, plan, and run team meetings to discuss accounts, goals, and improvements.
• Collaborates in implementing and enforcing policies and procedures.
• Provides education and training for new and existing staff members
• Designs processes and workflows to improve inefficiencies where needed.
• Completes performance reviews for each team member regularly.
• Completes corrective action meetings including verbal or written warnings with assistance from Human Resources
• Provide support to all team members as needed for arising situations (i.e field questions, practice relations, employee interactions, etc)
• Other duties and responsibilities as assigned by leadership

• Prior experience in Dental Office workflows, Revenue Cycle functions to include Scheduling, Registration, Insurance verification, fee schedules, claim submission, charging/coding requirements, insurance AR follow up and payment posting process
• Must be knowledgeable of reimbursement/compliance process and procedures with all payors
• Experience with practice management software systems, insurance portals, clearing houses, insurance guidelines, proficient in intermediate PC skills (MS Office—strong excel skills). Strong computer literacy, Excellent Math and problem-solving skills. Data entry and 10-key by touch.
• Proven experience in insurance verification, preferably in a managerial or supervisory role.
• Strong interpersonal and organization skills. Ability to work within a team setting and as an individual contributor.
• Excellent oral and written communication skills
• Responsible for quality work, meeting deadlines, and adherence to Compliance and Revenue cycle standard operating procedures
• Excellent organizational and leadership skills.
• Effective communication and interpersonal skills.
• Proficiency in relevant software applications and tools.
• Problem-solving and critical-thinking abilities.