What are the responsibilities and job description for the Dental Practice Administrative Assistant position at Paradigm Oral Surgery?
Paradigm Oral Surgery is committed to delivering exceptional patient care and outstanding service to our referring doctors. We are seeking a skilled and compassionate individual to join our team as a Designated Phone Coordinator.
In this critical role, you will be responsible for providing top-notch patient care, ensuring seamless communication between patients and our team, and maintaining accurate records. Your attention to detail and ability to multitask will enable you to succeed in this fast-paced environment.
Responsibilities
- Phone Management:
- Respond to incoming calls promptly and professionally.
- Route calls to the correct staff members or departments.
- Provide essential information to patients regarding our services, procedures, and office hours.
- Address patient inquiries regarding treatment options, post-operative care, and insurance verification.
- Appointment Scheduling:
- Arrange, reschedule, or cancel patient appointments as needed.
- Verify upcoming appointments with patients to minimize no-shows.
- Maintain an organized schedule for the oral surgery team.
- Support emergency appointment requests.
- Insurance Verification & Coordination:
- Assist patients in understanding their benefits and out-of-pocket expenses.
- Address billing inquiries or forward them to the billing department.
- Problem Resolution:
- Address and resolve patient concerns in a timely and empathetic manner.
- Escalate issues to the office manager or oral surgeon when necessary.
- Ensure patients are satisfied with the level of service provided.
Requirements
- High school diploma or equivalent required.
- One year of customer service experience required.
Preferred Skills
- Knowledge of dental terminology.
- Friendly, inviting, and professional demeanor.
- Basic office skills, including typing and filing.
- Strong organizational skills.
- Attention to detail.
Benefits
- Competitive compensation.
- Bonus potential.
- Annual performance reviews.
- 401(k) Plan with Company Match.
- Health Savings Account (HSA) with HDHP health plans.
- Basic and Supplemental Life Insurance.
- Spouse and Child Life Insurance.
- Paid Vacation (starting at 2 weeks) and 6 Annual Paid Holidays.
- Long and Short Term Disability Plans.
