What are the responsibilities and job description for the Oral Surgery Administrative Coordinator position at Paradigm Oral Surgery?
At Paradigm Oral Surgery, we are committed to delivering exceptional care to our patients and first-class service to our referring doctors. We are seeking a highly motivated and compassionate team player to join our team as a Designated Phone Coordinator. As a key member of our administrative staff, you will play a critical role in providing exceptional patient care and ensuring the smooth operation of our practice.
Responsibilities and Tasks
- Phone Management:
- Greet patients promptly and professionally over the phone.
- Screen and route calls to the appropriate staff members or departments.
- Provide general information to patients regarding our services, procedures, and office hours.
- Handle inquiries regarding treatment options, post-op care, and insurance verification.
- Appointment Scheduling:
- Schedule, reschedule, or cancel patient appointments as requested.
- Confirm upcoming appointments with patients to reduce no-shows.
- Maintain a detailed and organized schedule for our oral surgery team.
- Assist with managing emergency appointment requests.
- Insurance Verification & Coordination:
- Assist patients with understanding their benefits and out-of-pocket expenses.
- Address billing inquiries as appropriate or forward them to our billing department.
- Problem Resolution:
- Address and resolve patient concerns in a timely and empathetic manner.
- Evaluate issues escalated by patients and provide suitable solutions.
