What are the responsibilities and job description for the Patient Service Representative position at Paradigm Oral Surgery?
As a Designated Phone Coordinator at Paradigm Oral Surgery, you will have the unique opportunity to work in a dynamic and patient-focused environment. Our team is dedicated to delivering exceptional care and service to our patients and referring doctors.
This role requires strong communication and organizational skills, as well as the ability to multitask and prioritize responsibilities. If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care, we encourage you to apply.
Responsibilities
- Phone Management:
- Respond to incoming calls promptly and professionally.
- Route calls to the correct staff members or departments.
- Provide essential information to patients regarding our services, procedures, and office hours.
- Address patient inquiries regarding treatment options, post-operative care, and insurance verification.
- Appointment Scheduling:
- Arrange, reschedule, or cancel patient appointments as needed.
- Verify upcoming appointments with patients to minimize no-shows.
- Maintain an organized schedule for the oral surgery team.
- Support emergency appointment requests.
- Insurance Verification & Coordination:
- Assist patients in understanding their benefits and out-of-pocket expenses.
- Address billing inquiries or forward them to the billing department.
- Problem Resolution:
- Address and resolve patient concerns in a timely and empathetic manner.
- Escalate issues to the office manager or oral surgeon when necessary.
- Ensure patients are satisfied with the level of service provided.
Requirements
- High school diploma or equivalent required.
- One year of customer service experience required.
Preferred Skills
- Knowledge of dental terminology.
- Professional demeanor and friendly attitude.
- Basic office skills, including typing and filing.
- Strong organizational skills.
- Attention to detail.
Benefits
- Competitive salary.
- Bonus potential.
- Annual performance reviews.
- 401(k) Plan with Company Match.
- Health Savings Account (HSA) with HDHP health plans.
- Basic and Supplemental Life Insurance.
- Spouse and Child Life Insurance.
- Paid Vacation (starting at 2 weeks) and 6 Annual Paid Holidays.
- Long and Short Term Disability Plans.
