What are the responsibilities and job description for the Patient Services Representative position at Paradigm Oral Surgery?
Responsibilities
- Phone Management:
- Answer incoming calls promptly and professionally.
- Screen and route calls to the appropriate staff members or departments.
- Provide general information to patients regarding the practice's services, procedures, and office hours.
- Handle inquiries regarding treatment options, post-op care, and insurance verification.
- Scheduling and Coordination:
- Schedule, reschedule, or cancel patient appointments as requested.
- Confirm upcoming appointments with patients to reduce no-shows.
- Maintain a detailed and organized schedule for the oral surgery team.
- Assist with managing emergency appointment requests.
- Patient Support:
- Address and resolve patient concerns in a timely and empathetic manner.
- Escalate issues to the office manager or oral surgeon when necessary.
