What are the responsibilities and job description for the Phone Support Specialist Oral Surgeon position at Paradigm Oral Surgery?
We are seeking a highly motivated and compassionate individual to join our team as a Designated Phone Coordinator. At Paradigm Oral Surgery, we prioritize exceptional patient care and first-class service to our referring doctors.
This is a unique opportunity to make a meaningful impact on the lives of our patients and contribute to the success of our team. You will play a crucial role in ensuring seamless communication, accurate record-keeping, and exceptional patient care.
Key Responsibilities
- Phone Management:
- Respond promptly to incoming calls and provide professional assistance.
- Route calls to the correct staff members or departments.
- Offer essential information to patients regarding our services, procedures, and office hours.
- Address patient inquiries regarding treatment options, post-operative care, and insurance verification.
- Appointment Scheduling:
- Arrange, reschedule, or cancel patient appointments as needed.
- Verify upcoming appointments with patients to minimize no-shows.
- Develop and maintain an organized schedule for the oral surgery team.
- Support emergency appointment requests.
- Insurance Verification & Coordination:
- Guide patients through understanding their benefits and out-of-pocket expenses.
- Address billing inquiries or forward them to the billing department.
- Problem Resolution:
- Resolve patient concerns in a timely and empathetic manner.
- Escalate issues to the office manager or oral surgeon when necessary.
- Ensure patients are satisfied with the level of service provided.
Requirements
- High school diploma or equivalent required.
- One year of customer service experience required.
Preferred Skills
- Knowledge of dental terminology.
- Professional demeanor and friendly attitude.
- Basic office skills, including typing and filing.
- Organizational skills.
- Attention to detail.
Benefits
- Competitive salary.
- Bonus potential.
- Annual performance reviews.
- 401(k) Plan with Company Match.
- Health Savings Account (HSA) with HDHP health plans.
- Basic and Supplemental Life Insurance.
- Spouse and Child Life Insurance.
- Paid Vacation (starting at 2 weeks) and 6 Annual Paid Holidays.
- Long and Short Term Disability Plans.
