What are the responsibilities and job description for the Treatment Coordinator position at Paradigm Oral Surgery?
We are an elite periodontal practice that is committed to exceptional care for our patients and first-class service to our referring doctors. We are looking for a fun, hardworking, compassionate, team player to help us grow the practice and continue to serve our community with all of their periodontal needs. Previous experience is a plus but not required.
The role of the Treatment Coordinator is critical in providing exceptional patient care resulting in the best clinical outcomes and meeting the needs of our patients.
Role and Responsibilities
The Treatment Coordinator will greet patients, answer phones, schedule appointments, provide cost estimate, and collect patient financial responsibility. The Treatment Coordinator will also manage the doctors schedule and any communications with patient and referring offices.
- Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication.
- Updates and maintains patient insurance information.
- Maintains doctor schedule to ensure efficient use of the doctor's time.
- Partners with clinical team to ensure excellent patient experience.
- Adheres to deadlines and prioritize work against the patient schedule.
- Collects payments from patients in an effective and professional manner.
- Understands doctor treatment recommendations and develops treatment plans from diagnosis.
- Effectively communicates treatment options and associated costs to the patient.
- Maintains confidentiality of all information in accordance with HIPAA.
- Performs other related duties as assigned.
Education and Experience
Skills and Abilities
CORE BENEFITS & WELLNESS
Medical (including Virtual Care), Dental, and Vision Coverage
Employee Assistance Program (EAP)
Uniforms / Scrubs provided
FINANCIAL WELL-BEING
Competitive pay, Bonus potential, and annual merit reviews
401(k) Plan w / Company Match
Health Savings Account (HSA) with HDHP health plans
LIFE INSURANCE
Basic and Supplemental Life Insurance
Spouse and Child Life Insurance
TIME OFF, DISABILITY AND LEAVE OF ABSENCE
Paid Vacation (Starting at 2 weeks) and 6 Annual Paid Holidays
Employer Sponsored Short Term Disability
Long Term Disability Plan
