What are the responsibilities and job description for the Treatment Coordinator position at Paradigm Oral Surgery?
We are an elite oral surgery practice committed to exceptional patient care and first-class service for referring doctors.
We seek a fun, hardworking, compassionate team player to help grow the practice and serve our community's oral surgery needs. Previous oral surgery experience is beneficial but not required.
Role and Responsibilities
The Treatment Coordinator plays a critical role in delivering exceptional patient care, achieving best clinical outcomes, and meeting patient needs.
- Provides concierge-level customer service when interacting with patients, referring offices, and team members via phone, in-person, or electronic communication.
- Updates and maintains accurate patient insurance information.
- Maintains the doctor's schedule to optimize use of their time.
- Collaborates with the clinical team to ensure a superior patient experience.
- Adheres to deadlines and prioritizes work according to the patient schedule.
- Collections payments from patients in a professional and effective manner.
- Understands the doctor's treatment recommendations and develops treatment plans based on diagnosis.
- Effectively communicates treatment options and associated costs to patients.
- Maintains confidentiality of all information in accordance with HIPAA regulations.
- Performs other related duties as assigned.
Education and Experience
- A high school diploma or equivalent is required.
- One year of customer service experience is necessary.
- Medical or dental experience is preferred.
Skills and Abilities
- Understanding of dental terminology.
- A friendly, inviting, and professional personality and presence.
- Basic office skills, including typing and filing.
- Good organizational skills.
- Attention to detail.
- Leadership and problem-solving skills.
- Effective communication skills.
- Ability to work collaboratively with other team members.
Core Benefits & Wellness
Medical (including Virtual Care), Dental, and Vision Coverage
Employee Assistance Program (EAP)
Uniforms/Scrubs provided
Financial Well-being
Competitive pay, Bonus potential, and annual merit reviews
401(k) Plan w/Company Match
Health Savings Account (HSA) with HDHP health plans
LIFE INSURANCE
Basic and Supplemental Life Insurance
Spouse and Child Life Insurance
Time Off, Disability and Leave of Absence
Paid Vacation (Starting at 2 weeks) and 6 Annual Paid Holidays
Long and Short Term Disability Plans
