Return-to-Work Coordinator

Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex injuries and diagnoses. The company has been a pioneer in value-based care since 1991 and has an exceptional track record of generating the very best outcomes for patients, payers, and providers. Deep clinical expertise is the foundation for every part of Paradigm’s business: risk-based clinical solutions, case management, specialty networks, home health, shared decision support, and payment integrity programs.

We are seeking a full-time Return-to-Work Coordinator. This position plays a crucial role in facilitating the successful placement of injured workers in Transitional Duty assignments as well as cultivating and maintaining strong relationships with nonprofit organizations, ensuring that volunteer opportunities align with injured workers' needs and restrictions, and providing nonprofit organizations ongoing support and coordination throughout the assignment. The Return-to-Work Coordinator contributes significantly to the success of the Transitional Return to Work program, helping injured workers regain their confidence and skills while making a positive impact on the community.

Position will be in office, reporting to the Tampa location for orientation / training. Once oriented, will transition to fully remote schedule.

Hours: Monday – Friday, 8:30a -5p with some flexibility.

Responsibilities:

• Develop and maintain relationships: Establish and nurture partnerships with nonprofit organizations to create a network of potential Transitional Duty placement sites.
• Identify suitable assignments: Collaborate with nonprofit organizations to identify appropriate Transitional Duty roles that match injured workers' physical abilities, restrictions, and skill set.
• Facilitate placements: Coordinate the placement of injured workers in selected Transitional Duty assignments, creating draft offer letter, creating driving instructions, and setting up the time tracking process.
• Maintain internal database of nonprofit transitional work sites.
• Communicates challenges with placement process to Transitional Return to Work Specialist to strategize next steps.
• Accurately document time and case activity on individual files in case management software (Alarisware)
• Performs other duties as necessary and assigned
• Communicate with stakeholders: Maintain open communication with injured workers, nonprofit partners, and TRTW Specialists to ensure a smooth and effective volunteer experience.
• Manage administrative tasks: Track volunteer hours, manage timesheets, and update case management software with relevant information.
• Resolve issues and concerns: Address any problems or conflicts that may arise during the volunteer assignment, working collaboratively with all parties involved.
  
  
  

Qualifications:

• Associate or bachelor’s degree preferred
• Bilingual Spanish preferred
• Must be comfortable with heavy phone work
• Customer Service Experience
• Ability to manage competing priorities
  
  
  

Paradigm Benefits:

• Health and wellness: We want our people to be and stay healthy so we offer a wide variety of HMO, PPO, and HDHP health insurance options with both Cigna and Kaiser Health.
• Financial incentives: Paradigm’s financial benefits also help prepare you for the future: competitive salaries, flexible spending, commuter accounts, paid life insurance, employer HSA, and 401k contributions.
• Vacation: We believe strongly that work-life balance is good for you and for our company. Our paid time off and floating-holiday programs give you the flexibility you need to live your life to the fullest.
• Learning and development: One of Paradigm’s core values is expertise, so we encourage our employees to continually learn and grow. We support this in a variety of ways, including our new Learning Excellence at Paradigm (LEAP) program.
  
  
  

Paradigm believes that fostering a diverse and inclusive workplace is central to our mission of helping more people and transforming lives. We’re striving to build a culture that better reflects the society we live in and empowers our team to deliver the highest levels of compassion and care to those we serve. For us, achieving this goal requires a workforce that respectfully embraces differences and commits to positive change, creating an environment where everyone is able to bring their whole self to work.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.