What are the responsibilities and job description for the Director of Food & Beverage position at Paradise Coast Sports Complex?
DIRECTOR OF FOOD & BEVERAGE – Paradise Coast Sports Complex
Sports Facilities Management, LLC
LOCATION: Naples, FL
DEPARTMENT: FOOD AND BEVERAGE
REPORTS TO: GENERAL MANAGER
STATUS: FULL-TIME (EXEMPT)
ABOUT THE COMPANY:
Paradise Coast Sports Complex is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Naples, FL. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.
Paradise Coast Sports Complex is a facility managed by The Sports Facilities Companies (SFC) and is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.
SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.
POSITION SUMMARY
The Director of Food & Beverage is responsible for concessions and catering operations, inventory management, product ordering, training and developing Team Members, budget management, and achieving margin KPI's. This position is responsible for delivering an exceptional food and beverage experience for all park guests and is an essential leadership role on our Team.
PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:
- Develop an annual Food & Beverage strategic plan that includes budget, margin, menu mix, customer experience expectations, and KPI's
- Successfully direct all aspects of the complex's food and beverage operations and strategy
- Provide strategic quality control for all product inventory management processes
- Provide strategic direction and input in all food & beverage marketing initiatives that focus on driving sales
- Provide strategic oversight in all Concessions Team Member training processes
- Effectively train and develop all alcoholic beverage servers
- Actively monitor food and alcohol product costs relating to menu pricing, margin KPI's, and product sales
- Develop and maintain bar menus that help achieve budget and plan KPI's while enhancing the guest experience at the park
- Use stakeholder feedback to identify operational/service trends and implement strategic initiatives that improve the client/customer experience
- Consistently execute quality control checks for "Guest 1s"t service standards, product quality, transaction times, menu accuracy, and health inspection compliance
- Effectively collaborate with all applicable departments to maximize sales, ensure operational alignment, provide applicable support, retain clients, and continuously improve the guest experience
- Serve on the facility's leadership team
- Serve as the Manager on Duty (MOD) when scheduled
- Additional duties as assigned by the General Manager
THE IDEAL CANDIDATE HAS:
- Proven success of effective management strategy and performance in a high-volume concessions, bar, and catering environment
- Excellent knowledge of food cost, pricing, and profit margin food & beverage analysis
- Extensive management, training, and Team Member development experience
- Experience and success in customer service, leadership, and concessions/bar/catering execution
- Action-oriented personality with a 'get it done' attitude and proficiency for efficiency
- Proven ability to evaluate team member performance based on established KPI's
MINIMUM QUALIFICATIONS:
- Must be at least 21 years old
- 5-7 years of food & beverage management experience (including bar operations and catering)
- 3-5 years of food & beverage budget management experience
- ServSafe Alcohol and Manager Certifications are required (can be obtained within 90 days)
- TIPS Certification is required (can be obtained within 90 days)
- Requires strong communication skills, both verbal and written
- Must have strong leadership skills
- Must be detail-oriented and have outstanding organizational skills
- Ability to maintain focus in a high-volume, fast paced environment
- Must be able to work under pressure and be decisive
- Ability to motivate Team Members
- Ability to prioritize a high volume of tasks
- Must be able to work well in a team setting
- Must have strong mathematical skills
- Must be able to work extensive hours including nights, weekends, and holidays as needed
- Proficient in Microsoft Word, Outlook, and Excel
WORKING CONDITIONS AND PHYSICAL DEMANDS
- Must be able to lift 50 pounds waist high
- May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop, bend, carry, lift, pull, and push
- Will be required to operate a computer
- Facility has intermittent noise