General Manager

ABOUT PARADOX MUSEUM

Paradox, https://www.paradoxmuseum.com is the most innovative and fastest growing company in the edutainment industry. We aspire to set a new global trend where fun and education go hand in hand, offering a whole new experience.

Paradox museum is the place where visitors not only have fun, learn everything about the exciting science behind paradoxes and take unique photos, but they also have the power of defining the experience themselves. The vision of Paradox is to become a global brand and be acknowledged as the most inn1ovative venue in the field of experiential entertainment worldwide.

ABOUT THE JOB

The General Manager’s position covers all facets of the local business and is fully responsible for the overall performance. From day-to-day operations to sales & marketing, to customer experience, to accounting. While accountability is whole and undisputed, the GM will have constant support. Their role is not merely implementing or executing, but taking initiatives, bringing in their experience and personality, as well as innovation and adaptability to local specifics. It is a multi-disciplinary role, tackling every aspect of the business.

WHAT YOU’LL DO

Sales, Marketing, and Brand Strategy:

• Lead and oversee digital marketing initiatives, including paid ad spend, content strategy, and campaign performance analysis.
• Serve as the public-facing spokesperson for the museum and represent the museum at industry events.
• Manage social media strategy, content development, and manage the group sales (schools, groups, corporations) strategy and oversee public relations.

Financial Oversight and Management:

• Lead the overall financial health of the venue, including Profit and Loss (P&L) management, reporting, and monthly reconciliation.
• Manage third-party relationships. Negotiate and manage vendor contracts, ensuring favorable terms, performance standards, and cost efficiency.
• Lead the project management of exhibit installations, repairs, and capital improvements.

Customer Service Leadership:

• Lead and oversee all aspects of customer service and foster a customer-centric culture across all departments. Implement strategies to spark repeat.

Retail and Merchandise Management:

• Lead the sourcing and procurement of new vendors and products; negotiate vendor contracts, evaluate costs, establish margins, and determine pricing strategies to optimize retail profitability.
• Oversee the physical retail environment, ensuring an aesthetically appealing layout, effective signage, and a well-organized store to enhance the guest shopping experience.

Staff Leadership and Development:

• Spearhead the recruitment, hiring, and onboarding processes; lead performance management processes and oversee disciplinary actions.

WHAT WE’RE LOOKING FOR

• Minimum of 5 years of progressive customer service and ticketing operations experience in a ticketed experiences, entertainment, arts and culture, or related industry.
• Minimum of 3 years of management experience.
• Minimum of 3 years of marketing and sales experience within a ticketed attraction.
• Able to work a flexible schedule that meets the needs of the business, including weekends, evenings, and holidays.
• Proficient with Microsoft Suite.
• Proficiency with ticketing and retail systems.
• Bachelor’s degree a plus, high school diploma or GED required.

TO APPLY

Please apply directly through LinkedIn. Please note, due to the anticipated volume of applicants only those in serious consideration will be contacted.