Client Services Associate

About Paragon Advisors:

Paragon Financial Advisors is an independent fee-only Registered Investment Advisor (RIA) headquartered in College Station, Texas, serving clients nationwide. With over $700 million in assets under management, our team of highly credentialed professionals, including CFAs and CFPs, provides comprehensive financial planning through a collaborative approach where we invest alongside our clients. We differentiate ourselves through deep client relationships, a transparent fee structure, and a commitment to education and expertise, all while operating under the fiduciary principle of always acting in our clients' best interests.

Shape the Future of Firm Success as a Client Services Associate

Paragon is seeking a detail-oriented and highly organized Client Services Associate to provide exceptional direct support to our clients, focusing on delivering a first-class experience. The ideal candidate will be proactive, possess outstanding client service skills, and be comfortable managing a variety of client-related administrative, operational, and compliance tasks. This role requires a strong ability to work independently, prioritize tasks, and contribute to a positive and efficient client-focused work environment. This is a full-time position, and the selected candidate will be joining a team of professionals dedicated to client satisfaction and firm success.

Responsibilities:

Client Service & Communication:

• Provide exceptional customer service to clients, handling sensitive financial information with discretion and professionalism, and responding to inquiries promptly.
• Schedule client meetings using Calendly and manage meeting confirmations.
• Prepare necessary documents and materials for client meetings, including account balance summaries and other related materials.
• Maintain accurate and up-to-date client information in the CRM system, and ensure client data is complete.
• Proactively follow up with clients to obtain missing or updated information (e.g., address changes, beneficiary updates).

Document Management:

• File various client documents into the cloud, including account applications, beneficiary forms, legal documents, and transfer paperwork, in compliance with SEC and FINRA regulations.
• Download and manage monthly statements from Schwab and quarterly statements from TIAA, and other custodians as needed.
• Scan and digitize paper statements from Fidelity.
• Prepare and organize investment advisory agreements and other compliance-related documents.

Administrative & Office Support:

• Manage office supplies inventory and reorder as needed.
• Maintain office cleanliness and organization, including managing snacks, dishes, and trash.
• Assist with planning and coordinating client-focused events, such as education seminars and workshops.
• Assist with preparing licensing requirements and renewal documents.
• Coordinate travel arrangements for staff as needed.
• Assist with client billing tasks, such as processing and reconciling invoices
• Schedule and manage internal and external meetings.
• Ensure meeting rooms are properly booked and prepared for use.

Compliance & Regulatory Support:

• Assist with ensuring all compliance documents are prepared, accurate, and filed correctly.
• Stay informed about regulatory changes and support the firm's compliance efforts, specifically related to client documentation.
• Maintain up-to-date and accurate client records.

Internal Coordination & Training:

• Collaborate with advisors and other staff to facilitate smooth client interactions and operations.
• Assist with onboarding new employees by providing necessary documentation and training, specifically on client-related procedures.
• Create and maintain documentation for job responsibilities and processes, focusing on client interaction workflows.
• Train new hires or temporary staff on client service procedures and responsibilities.

Additional Responsibilities:

• Handle ad-hoc tasks as assigned.
• Assist with performance reviews and other HR-related tasks.
• Support special projects and initiatives as needed, focusing on the client experience.

Required Qualifications:

• Strong proficiency in using CRM systems and Microsoft Office Suite
• Excellent organizational, time management, and multi-tasking abilities
• Exceptional attention to detail and accuracy
• Strong verbal and written communication skills
• Ability to work independently and as part of a team
• A proactive and positive attitude with a willingness to learn and adapt
• Ability to manage confidential client financial information with the highest level of professionalism

Preferred Qualifications:

• Experience in a client service, administrative, or office support role, within the financial services industry
• Experience working with major custodians such as Schwab, Fidelity, etc.
• Experience using Calendly or similar scheduling software
• Understanding of financial planning processes and terminology
• Working knowledge of compliance procedures in the financial services industry (e.g., SEC, FINRA)

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Relocation assistance
• Vision insurance

Compensation Package:

• Quarterly bonus

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• College Station, TX 77845 (Required)

Ability to Relocate:

• College Station, TX 77845: Relocate with an employer provided relocation package (Required)

Work Location: In person

Salary : $55,000