What are the responsibilities and job description for the Guest Services Manager at Paragon Theaters Fenton position at Paragon Management LLC?
Paragon Theaters is known nationwide for pioneering the Lux Box and Axis 15 Extreme experience. Paragon offers up first-run movies and alternate programming alongside an American Grill menu and full-service bar. Paragon Theaters offers competitive salaries and benefits. Paragon Theaters is a growing company with a culture that values its team members and guests and whose goal is to celebrate the movie going experience.
JOB RESPONSIBILITIES:
The Guest Services Manager helps coordinate theater and food and beverage operations to achieve Paragon’s goals. The Guest Services Manager also supports the management team by communicating expectations to all associates in a professional and safe work environment. Responsibilities include, but are not limited to:
- Ensuring that associates satisfy all Paragon Theaters guest service standards
- Performing daily opening, closing, operational, and administrative duties
- Ensuring proper staffing in each area
- Assisting with hiring, training, and appropriately handling associates in all areas
- Collaborating effectively with supervisors, peers, subordinates, guests, vendors, and corporate partners
- Listening, communicating, and working to resolve guest concerns
- Delivering timely results with minimal supervision
- Maintaining regular personal attendance for all scheduled shifts
- All other functions as designated by the General Manager
JOB REQUIREMENTS:
- Must be 21 years old or older.
- Minimum of 2 year's experience in hospitality business (bar, restaurant, etc.)
- Minimum of 1 year of supervisory experience
- Ability to obtain any required alcohol service licenses or certifications
- Standing, walking, lifting, twisting, and bending on a frequent basis
- Ability to lift up to 50 lbs.
- Ability to work and meet deadlines with minimal supervision
- 1-2 years of experience in a casual-dining environment
- Working knowledge of all staff functions
- Supervisor experience
- Culinary, or equivalent experience
COMPENSATION: Hourly
TRAINING: 4-6 week Manager-In-Training Program
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Nights as needed
- Overnight shift
- Rotating weekends
- Weekends as needed
- Weekends only
Work Location: In person
