Receptionist/Administrative Assistant

Job Overview:

This position is our clients first impression of our Company. The purpose of this position is to ensure that opportunities are captured through multiple lead sources within our marketing department. The receptionist/administrative assistant will ensure that all communication with customers remains consistent and in line with the direction of the company. This position also requires communication with clients via phone, text, email, DM, or other communication platforms. This position will be responsible for ensuring that client needs are addressed immediately. There will also be a need for a creative person that can create and interact through, and have knowledge of social media platforms. This position also may help with dispatching of technicians during peak times.

Responsibilities and Duties:

*Duties and Responsibilities include but not limited to the following-

• To be available for after hours on-call rotation.
• Capture and convert inbound leads/opportunity via phone, text, email, DM, or other platforms used
• Contact and convert leads/customers via outbound and inbound communication.
• Schedule and manage existing clients to ensure bi-annual maintenance is scheduled.
• Input and maintain all lead tracking spreadsheets and platforms
• Assist with and/or engage with customers through social media platforms
• Create, and or assist in maintaining promotions and marketing content
• Address customer service concerns/complaints and relay to management as needed.
• Manage and reply to all reviews and mail out thank you cards when necessary. Add appropriate tags in CRM to reflect review.
• Engage with and use in-person networking opportunities for client acquisition
• Stay in direct communication with operations and administration management
• Ensure that the direction and ideals of the company are felt by the clients
• Be able to fulfill dispatch needs when needed
• Learn and understand the communication platforms used by Company
• Assist administrative manager in any minor task or errands that need to be completed. This also includes assisting with any minor orders that need to be processed.
• Manage all inventories of client appreciation boxes to ensure that all supplies are always on hand.
• Prepare client appreciation boxes and ensure that they’re mailed out on time, and update warranty registration form.
• Assist in maintaining the cleanliness and appearance of the workplace.

Expectations:

• Maintain a determined booking rate on customer contacts
• Be available to respond quickly to phone, DM, text, email service requests
• Report to place of business for scheduled hours
• Understand the demands of the service industry, and that customers need/want service outside of normal work schedule
• Be available to take the on-call phone on a rotating schedule after hours and weekends. A company phone will be provided to answer calls at the same customer service level as you would during normal business hours.
• Contribute to filling the schedule based on needs
• Create digital advertising content and promotions for in-house social media needs

Compensation:

This position will be compensated as a rate per hour for time spent at the place of work. Due to so many moving components of the service industry, there is time that will be spent outside of time at the office to respond to the customer’s needs. This time spent doing this will be compensated for. There will be a performance component that will be attached to this position to allow for growth and opportunity for the candidate. Example bonuses for call conversions.

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Schedule:

• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Salary : $21 - $23