What are the responsibilities and job description for the Supervisor position at Paragon Systems, Inc.?
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General
Paragon
JOB SUMMARY
Supervises Security Officers, Lead Officers and other company personnel at assigned high-profile client site(s). Supervises company personnel, including assigning work, coaching, and discipline, as defined by client contract. May perform duties of Security Officer within scope of assignment. Specific duties or tasks may vary and be documented separately.
This supervisory role may utilize rank or other hierarchy structure as appropriate for the assignment
ESSENTIAL FUNCTIONS
- The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified according to business necessity.
- All assigned duties or tasks are deemed to be part of the essential functions unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
- Employees are held accountable for successful job performance. Job performance standards may be documented separately and may include functions, objectives, duties, or tasks not specifically listed herein.
- In performing functions, duties, or tasks, employees are required to know and follow safe work practices and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
- All functions, duties, or tasks are to be carried out in an honest, ethical, and professional manner and are to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.
Duties Include
- Functions as a supervisor of Security Officers, Lead Officers and other company personnel assigned to one or more posts at client site(s); acts to ensure that all post instructions are followed, that established rounds are completed, and that adequate reports are filed; notifies proper authorities and client in emergency situations.
- Responsible for maintaining and updating post instructions as appropriate. Works with Company and Client management as applicable
- Trains, verifies and coaches personnel to ensure the highest levels of customer service; ensure positive, courteous and diplomatic interactions toward Client employees, visitors, and the public while performing duties.
- Coaches and disciplines personnel as appropriate; seeks advice from company management or designated representatives as appropriate; meets personally with employees and documents coaching and disciplinary actions.
- Trains Security Officers and other company personnel; reviews post orders and other details of assignments with subordinates.
- Assists in the submission of payroll and personnel information to the company as designated.
- In conjunction with company management or designated representatives ensures adequate coverage of all posts and positions. Communicates and briefs personnel timely related to special circumstances, special events and any other appropriate activity impacting operations.
- Prepares, files and submits various reports as required.
- Inspects posts as scheduled and meets with subordinates to outline tasks and responsibilities; ensures personnel are properly uniformed, alert, and present a neat appearance.
- Meets with client representatives as scheduled or as needed to provide assurance that all security requirements are being met and to provide quality customer service.
- As assigned, in accordance with applicable company policies and procedures and in compliance with state and federal laws, carries out supervisory duties that can include some or all of the following: interviewing, orienting and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; making hiring and termination recommendations.
- May perform the duties of a Security Officer in accord with post instructions and company policy.
- Performs additional functions, duties and specific tasks of a similar nature and scope as necessary in order to achieve assigned business objectives.
MINIMUM QUALIFICATIONS AT ENTRY (Additional qualifications may be specified and receive preference depending upon the nature of the position)
Basic Qualifications
- US Citizenship preferred
- Be at least 21 years of age.
- Have a minimum of two (2) years of Armed Security / Law Enforcement experience OR two (2) years of honorable service with the US Armed Forces.
Education | Experience
- High school diploma / GED
- Experience in physical security, military service, law enforcement or a related field, sufficient to meet the minimum requirements for state and local licensing and/or site standards as established by the company.
Background Prerequisites
Must undergo and meet company standards for background and reference checks, controlled substance testing, may need to meet Physical examination requirements per assignment and behavioral selection survey, in addition to any mandatory licensing requirements
Competencies (as demonstrated through experience, training, and/or testing)
- Must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers.
- Must be able to meet and continue to meet requirements for specific skills, certifications or authorizations specified for the assigned site.
- Must be able to work with minimal supervision.
- Knowledge of or ability to learn security operations and procedures.
- Ability to maintain professional composure when dealing with unusual, emotional or confrontational circumstances.
- Ability to adapt to changes in the external environment and organization.
- Ability to provide high quality customer service and service delivery orientation
- Knowledge of supervisory practices and procedures.
- Skill in staff supervision, including assigning work and providing training and discipline.
- Ability to provide positive direction and motivate performance.
- Understanding of a variety of security and safety devices and controls.
- Ability to track and maintain schedule assignments.
- Knowledge of business operations management and human resources administration.
- Ability to synthesize business / financial data and develop recommendations.
- Ability to take initiative and achieve results.
- Ability to see, hear, speak, and write clearly in order to communicate with employees and clients. Ability to write routine correspondence, including logs and reports.
- Ability to carry out instructions furnished in written, oral, or diagrammatic form.
- Ability to be an effective leader and team member.
- Courteous telephone manner.
- Ability to adapt to changes in the external environment and organization.
- Good planning, organizational, and leadership skills.
- Ability to provide high quality customer service and delivery orientation.
- Good interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures.
- Ability to handle multiple tasks concurrently.
- Basic skills in Microsoft Office Suite, computer usage, and operating controls.
- Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.
WORKING CONDITIONS (Physical/Mental Demands)
With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:
- Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.
- Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey.
- Handling and being exposed to sensitive and confidential information.
- Required ability to handle multiple tasks concurrently.
- Regular use of vehicle required in the performance of duties.
- Regular talking and hearing.
- Close vision, distance vision, and ability to adjust focus.
- Frequent local and regional/national travel to client sites for presentations, meetings, and visits.
- Frequent lifting and/or moving of presentation materials up to 20 pounds.
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A Word About EEO, Pay Transparency and other regulatory requirements
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Certain state's posting requirements ask for additional detail. Depending on geography, site assignment, rank structure and / or experience:
Wage range for this position is $18 - 40.00 / hr. Some positions may include a Health and Welfare benefit range from $4.00-$6.00 where applicable.
- Additional compensation of $1.00 - $3.00 may be available at sites requiring a Secret or Top-Secret clearance.
- Some site assignments may include a shift differential of an additional $0.25 - $1.50 per hour.
Benefits:
- Medical, Dental, Vision, 401k (if paid via Health and Welfare benefit, there is no separate company contribution)
- The paid leave for full time employees is from 80-240 hours / year based on longevity in the position, and sick leave is a minimum of 56 hours per year for a full-time employee
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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VA License Number: 11-4665
Salary : $18 - $40
