What are the responsibilities and job description for the Junior System Administrator/Tier 2 Computer Tech position at Paragon Technology?
Full range computer and systems support response to user requests for computer technical support, multi-function devices, account permissions management and troubleshooting, computer and peripheral installations. Experience in a wide range of support actions including remote and desk-side support in Microsoft Windows environment.
Computer Technician will support on-call and after duty hours (including supporting operationally critical support through holidays and staff absences, after-hours, on-call, and incident response support services).
Under general supervision, formulates and defines General System maintenance scope and objectives. Provides the following services: maintaining, administrating, backup, restore, reporting, and general maintenance of specific Hardware Operating System (primarily oriented on Windows OS) or a range of Software Applications generally resident in DoD environments.
Responsible for managing all access accounts and role level privileges associated. Supports a range of end user hardware, software, and application requirements via remote and desk-side engagement.
Provide inventory management and control officer support to include managing new and ongoing inventory, documenting inventory changes, implementing unit hand receipting processes, support deployment kit management, and executing related documentation.
Must possess strong interpersonal, oral, and written skills and must be able to communicate effectively with military, civilian, and contractor personnel at all levels.
A strong work ethic and team-oriented approach to the work environment is essential. Must be operationally resilient and capable of successfully performing in a fast-paced, rapidly evolving environment.
OCONUS and CONUS travel (duration: 3-10 days) occurs roughly once or twice yearly.
Experience/Qualifications:
Required:
At least three (3) years’ experience providing Help Desk support.
Must possess Current Secret clearance.
Must possess Current Security Certification.
Bachelor’s Degree in related area which may be offset by 1-year additional experience.
Desired:
Military Staff Experience: At least two (2) years’ experience as a member of a senior military staff; joint experience.
Security Clearance: TS/SCI eligible candidates preferred.
Applicants selected for this position will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Please note that only US Citizens are eligible for a security clearance.
About Us
If you would like to be part of a hard-working company that works with a sense of purpose, Paragon could be the place for you.
We recognize and celebrate diversity and success and offer an ideal work/life balance. Many of our employees work here for a long time because of the satisfaction the find in the work itself. They also enjoy our generous family-oriented health, vacation, and financial benefits.
Paragon is dedicated to helping our employees thrive…
- Our employees are precious resources, and we are committed to their well-being and personal growth.
- We are fundamentally focused on satisfying both our employees and customers.
- We consistently exhibit integrity, dedication, and excellence in all that we do.
- We provide people with the right skills and tools to succeed and grow professionally.
- We celebrate and share our successes with our employees first and foremost.
Paragon offers competitive benefits to make health and wellness a priority for every employee.
- Health and Wellness
- Health Coverage
- Dental Coverage
- Vision Coverage
- Flexible Spending and HSA Accounts
- Employee Assistance Program
- Short- and Long-Term Disability
- Life/AD&D Insurance
- Work/Life Balance
- 401(k) with Company match
- Paid Time Off (Vacation/Sick)
- Paid Leave (Including Military Leave)
- Holiday Pay
Paragon is an Equal Opportunity Employer and does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other characteristic protected by country, regional, or local law.
We are a VEVRAA Federal Contractor participating in eVerify.
