What are the responsibilities and job description for the Account Service Coordinator position at Paragon Water?
Responsibilities:
- Maintains and monitors approved pricing for customer base.
- Mines & tracks our customer web portals and other planning sites to retrieve demand and enters those orders.
- Enters direct PO’s, while assuring that all POs received are at the correct price and resolves discrepancies with the KAM.
- Works closely with the KAM to prepare and maintain long range forecasts for planning, procurement and operations groups within Paragon and FP.
- Communicates with customer buyers and planners to clarify forecasts and PO issues and intelligent shortfalls, while tracking key metrics.
- Financial and SKU based Forecast accuracy:
- Analyzing forecast effectiveness of shortened lead times and improved inventory turns
- Support profitability analysis by customer and product.
- Works with accounting to make sure that orders and pulled inventory is invoiced in a timely manner.
- Communicates shipment and delivery information to the customer.
- Communicates with and works to prioritize with the customer when there are delivery shortfall issues or capacity constraints.
- Works closely with the KAM to escalate supply and delivery issues with the customer.
- Provides new business prospecting support for the relevant VP of Sales & Business Development
Requirements:
Preferred Qualifications:
- Knowledge of water treatment product line and technologies
- Understanding of markets served by water filtration and treatment industry
- Understanding of channel dynamics, relationships within the dealers, distributors and national accounts servicing the water filtration and treatment industry
- A bachelor’s degree in business administration or higher education a plus
Required Qualifications:
- Demonstrated unwavering ethical character while managing challenging business situations
- Ability to work and communicate with people at all levels across the organization
- Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Ability to work as part of a team and autonomously, managing multiple clients and projects simultaneously
- Have 1 years of sales support or customer service experience, in companies involved in consumer goods a plus and a proven track record for meeting and exceeding goals
- Excellent verbal and written communication skills
- Extremely organized and able to easily multi-task large volumes of projects at once
- Ability to adapt quickly to changing needs of customers and internal processes requirements
- Must have experience using Microsoft Office (Word, Excel, Power Point or Access)
- Must be comfortable with a sales process