Demo

Solutions Engineer (Post-Sales / Technical Support & Customer Success)

Paragon
Los Angeles, CA Full Time
POSTED ON 3/7/2025
AVAILABLE BEFORE 5/7/2025

We are seeking a Solutions Engineer to join our team at Paragon! As an early member of our team, you will help our customers realize the incredible potential of our platform. You will work across the business in driving product adoption, strengthening customer engagement, providing input into our product roadmap, and ensuring our company is as customer-centric as possible.


This role sits at the center of our company, working across Support, Product, Engineering, Operations, and Sales. We are a small, lean team - you’ll report to our Head of Ops & CX, and work closely with our Success and Support Teams in supporting our customers as they implement and leverage the Paragon platform. If a high-ownership, customer-facing role in an ambiguous environment is where you thrive - this is the role for you.


You'll work with us in our beautiful, dog-friendly office in West LA. We are also open to working with folks remotely with a preference for PST time zones.


You must apply via Lever to be considered! https://jobs.lever.co/useparagon.com/92359fef-8463-466c-a12c-add75d84caba

\n


What You’ll Do
  • Customer Interaction and Technical Support
  • Directly engage with customers to accelerate their onboarding process, helping them quickly learn and gain value from our platform.
  • Collaborate extensively with the Support team to efficiently diagnose and resolve technical issues.
  • Pair and partner with customers as they develop workflows, install our SDK, and author Paragraph-based workflows - ensuring they implement Paragon optimally and with an eye towards scaling.
  • Contribute to the development and refinement of our help center, marketing materials, and documentation, ensuring technical accuracy and usefulness.

  • Cross-Functional Collaboration
  • Work alongside the Success, Engineering, Product, and Marketing teams to synthesize customer feedback into actionable product enhancements.
  • Participate in strategic planning sessions with Customer Success, Support, and Product to ensure successful customer implementations and renewals.

  • Iteration and Initiative
  • Drive initiatives aimed at improving the customer adoption and product usability.
  • Create and maintain technical documentation and training resources that empower both customers and internal teams.
  • Advocate for and implement solutions that enhance both the product and the customer experience.


You Should Have
  • 3 years of experience in a Technical Solutions / Support role in a B2B SaaS environment, involving extensive customer interaction.
  • Strong technical prowess with 2 years coding, ideally in JavaScript; experience working with APIs and API documentation; adept at managing and resolving complex system issues efficiently,
  • Excellent communication skills, capable of effectively collaborating with both technical and non-technical teams.
  • A proactive problem-solver, consistently seeking ways to improve customer satisfaction and product functionality.
  • Solid project management skills, with meticulous attention to detail and a capacity to handle multiple priorities.


What We Offer
  • Comprehensive Benefits: We offer competitive health, dental, and vision insurance plans to keep you and your loved ones covered.
  • Unlimited PTO: We believe in work-life balance and offer unlimited paid time off to promote personal well-being and relaxation.


A Typical Day
  • 9AM: Review communications that came in overnight; prioritize urgent customer issues for immediate attention.
  • 10AM: Conduct customer calls to guide through technical setups and troubleshoot issues. Help a customer implement our SDK in their React frontend.
  • 11AM: Collaborate with the Support team to triage and address new technical challenges.
  • 12PM: 🥪
  • 1PM: Meet with Customer Success to discuss strategic implementations and upcoming renewals.
  • 2PM: Coordinate with the Product team on feature requests and enhancements driven by customer feedback. Discuss customer requests that popped up in your 10AM call.
  • 2:30PM: Join a session with Marketing to ensure upcoming campaigns reflect product capabilities accurately.
  • 3PM: Sync with the Head of Operations & Success and other key stakeholders to review progress and align on goals for an overhaul of our customer-facing documentation
  • 3:30PM: Deep Work! Develop an implementation plan for a complex, on-premise customer - helping them utilize Paragon to successfully deploy workflows to multiple servers


\n
$90,000 - $140,000 a year
0.01-0.05% Equity
\n

Paragon is an embedded integration platform for SaaS apps - we enable companies to build products that integrate with the SaaS ecosystem. With Paragon, software companies can integrate with hundreds of different SaaS apps in minutes while providing their customers with a seamless, unified integration experience. Our vision is to build the connecting layer for all software that enables every application in the world to work together seamlessly.

Salary : $90,000 - $140,000

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Solutions Engineer (Post-Sales / Technical Support & Customer Success)?

Sign up to receive alerts about other jobs on the Solutions Engineer (Post-Sales / Technical Support & Customer Success) career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$114,606 - $154,339
Income Estimation: 
$143,609 - $190,347
Income Estimation: 
$128,655 - $181,504
Income Estimation: 
$77,657 - $95,021
Income Estimation: 
$97,257 - $120,701
Income Estimation: 
$97,257 - $120,701
Income Estimation: 
$123,167 - $152,295
Income Estimation: 
$123,167 - $152,295
Income Estimation: 
$146,673 - $180,130
Income Estimation: 
$146,673 - $180,130
Income Estimation: 
$176,149 - $220,529

Sign up to receive alerts about other jobs with skills like those required for the Solutions Engineer (Post-Sales / Technical Support & Customer Success).

Click the checkbox next to the jobs that you are interested in.

  • Compliance Management Skill

    • Income Estimation: $294,833 - $512,316
    • Income Estimation: $308,977 - $498,049
  • Computer Simulation Skill

    • Income Estimation: $100,999 - $135,435
    • Income Estimation: $108,127 - $132,532
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Paragon

Paragon
Hired Organization Address Portland, OR Full Time
Paragon - JobID : 9974080482259929108203 [Safety Officer / Security Guard] As a Security Officer (Armed at Paragon, you'...
Paragon
Hired Organization Address Delta, CO Full Time
Mobile Crisis Care Manager Paragon Behavioral Health Connections is a Colorado technology-powered behavioral health orga...
Paragon
Hired Organization Address Los Angeles, CA Full Time
Paragon is an embedded integration platform for SaaS apps - we enable companies to build products that integrate with th...
Paragon
Hired Organization Address IL Full Time
Job Description POSITION SUMMARY : This armed position is under the direct supervision of the Manager for assigned high ...

Not the job you're looking for? Here are some other Solutions Engineer (Post-Sales / Technical Support & Customer Success) jobs in the Los Angeles, CA area that may be a better fit.

Tential Solutions | AV Engineer

Tential Solutions, Los Angeles, CA

Senior Director, Process Design-Autologous Cell Therapy

The Chemical Engineer, Santa Monica, CA

AI Assistant is available now!

Feel free to start your new journey!