What are the responsibilities and job description for the Franchise Administrator position at Paramount Facility Management Solutions?
Paramount FMS is a single source provider of Office Furniture, Commercial Move Services, Warehousing, Liquidation, Project Management, Installation Services and Furniture Asset Management. A licensed dealer of over 100 different product lines from workstations, desking and seating to conference, collaboration, lounge and filing.
About the Role:
The Franchise Administrator helps to ensure the health and success of the Paramount FMS Franchises, which is the growth engine of the company’s future. This individual has a unique position and has the opportunity to work directly with all major stakeholders, including the Founder(s) CEO, franchisees, franchise leads, as well as external partners. The Franchise Administrator has impeccable communication and organizational skills in order to manage the day-to-day needs of each franchisee while supporting franchise growth. The Franchise Administrator is a proactive problem-solver and is quick to take action when needed. They serve as a go-to resource for any internal or external questions about Paramount franchises. As the organization grows, The Franchise Administrator role will also grow. Therefore, the individual in this role is eager to learn and develop both personally and professionally.
Responsibilities:
- Conduct all day-to-day communication with the Paramount franchises.
- Assist and provide all support to the franchise owners & staff, including but not limited to: offering assistance to questions and concerns; collecting and reviewing information to log as data; creating documents; research; and providing general support.
- Collect all franchise reports to assess job performance of each franchise and provide them with what they need to be successful.
- Conduct weekly, bi-weekly and monthly video calls with each franchise owner at the scheduled call time. Complete all pre-work for the Call Agenda and follow-up responsibilities.
- Prepare for, oversee and assist with all Paramount FMS Franchise Training operations.
- Manage all franchise inquiries by collecting required information and scheduling a call with the leadership team once the checklist is completed.
- Make the approved changes in the Paramount FMS Operations Manual folder.
- Assist in managing all royalty fee, web, text invoices and payments from each franchise.
- Assist each franchise with the Annual Guide & needs accordingly.
- Collect and report all franchise conflict, issues, concerns to the leadership team and relay solutions to owners.
- Assist in all website customer service requests and needs from franchises. Directing those to the website team.
- Managing and Scheduling Principals to be a part of daily operations
- Attending Franchise Tradeshows to Market
- Working with Social Media Professional to Market.
Qualifications:
- 5-7 years of relevant workplace experience managing stakeholder relationships.
- Preference for candidates with franchise knowledge and experience.
- Excellent communication and organizational skills.
- Proficient in Microsoft Suite and Quick Books.
***This role is IN Person at Paramount's Corporate HQ in Branchburg, NJ.
Pay range is $65,000- $85,000 DOE.
Company benefits include dental, health and life insurance. Paid time off and 401(k) available after qualifying period.
Salary : $65,000 - $85,000