What are the responsibilities and job description for the IT Support Technician II position at Paramount Residential Mortgage Group?
Overview
Our corporate headquarters is located in beautiful Corona, California, where our employees enjoy the best the southland has to offer. Bordering Orange County, the Inland Empire Corporate location is within proximity to Los Angeles, San Diego and Palm Desert where you can enjoy theater, fine dining and exciting night life. If you’re someone who prefers the outdoors, Southern California offers a wonderful playground of opportunity with mountains, rivers, lakes and the beautiful Pacific Ocean. Whatever your pleasure, be it snow skiing to sailing, you can find it here.
So, if you’re a motivated individual looking for opportunities to advance your career with an extraordinary company in an exciting city... then PRMG is the place for you!
Responsibilities
- Installing and configuring computer hardware, software, systems, networks, printers and scanners
- Monitoring and maintaining computer systems and networks
- Responding in a timely manner to service issues and requests
- Providing technical support across the company (this may be in person or over the phone)
- Setting up new user equipment and associated peripherals
- Repairing and replacing equipment as necessary
- O365 Administration
- Isolate reoccurring technical issues to proactively address End User problems. Escalate issues when required to level III Network Team,
- Maintain and update IT Equipment in asset tracking
- Create and maintain in-house technical documentation including SOPs, Checklists and equipment summaries
- Excellent verbal and written communication skills
- Able to lift/carry up to 75lbs, bend, reach, crawl under furniture
- Computer Imaging using Dell Image Assist is a huge plus
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, CompTIA Network , or CompTIA A
- Minimum 2-5 years of Helpdesk and/or Desktop Support experience
- Knowledge of: LAN/WAN, Routers, VLAN, Firewall, IP Phones, and TCP/IP
- Expert in Windows Desktop environment, Active Directory management and IP telephony
- Strong familiarity with servers and network systems
BENEFITS
- Paid Time Off (Vacation, Sick, Holiday)
- Medical
- Dental
- Vision
- Life & Supplemental Insurance
Min
USD $25.00/Yr.Max
USD $31.00/Yr.Salary : $25 - $31
