Customer Service Representative

Paramount is hiring a Customer Service Representative for a company located in Stonewall Industrial Park. If you have strong communication skills, attention to detail, and a passion for delivering outstanding customer service, we’d love to hear from you!

Pay Rate: $19.00 (weekly pay)
Location: Winchester, VA 22603
Schedule: Monday – Friday 8:00am – 5pm

Position Overview:
As a Customer Service Representative, you will serve as the primary connection between the company and its valued customers. Your role will involve providing top-tier support through phone, email, and chat, ensuring customer satisfaction and maintaining strong relationships. You’ll handle inquiries, process warranties and replacements claims, troubleshoot issues, and collaborate with internal teams to deliver seamless service.

Customer Service Representative Responsibilities:

• Engage with customers via phone, email, and chat, addressing inquiries with professionalism.
• Troubleshoot and resolve customer issues, providing solutions and accurate information.
• Process warranties and replacements claims efficiently.
• Assess customer needs and coordinate with other departments when necessary.
• Maintain customer records and research product details using internal databases.
• Ensure a positive customer experience, resolving concerns effectively.
• Participate in meetings and maintain necessary documentation.

Customer Service Representative Qualifications:

• High school diploma or equivalent
• 2 years of stable customer service experience required
• Strong customer service and communication skills
• Proficient in data entry and organizational tasks
• Proficiency with Microsoft Office Suite, will use Excel regularly
• Ability to multi-task and manage time effectively
• Problem-solving, patience, and attentiveness in handling customer needs
• Bilingual (Spanish & English) preferred

Join our team and be part of a company that values customer satisfaction, teamwork, and growth!


#SP #ZR