What are the responsibilities and job description for the Dispatcher position at Paratransit Transit of Brockton , Inc.?
Paratransit Management of Brockton
dial-a-bat
Is accepting applications from qualified
Candidates for the position of
Dispatcher
The Dispatcher is responsible for scheduling, dispatching, and resolving problems for our drivers and/or customers. This position requires you to have exceptional proactive communication skills with internal and external customers including resolving issues with timely pickup and delivery, check calls, activity documentation, and overall promoting a professional workplace attitude in a fast paced environment.
Key Responsibilities:
- Responsible for professional, timely, and effective internal and external driver interaction via phone calls and system messages, by building and maintaining a positive attitude to strengthen driver engagement in order to minimize turnover and improve driver satisfaction and productivity
- Maintain driver time and manage equipment through effective communication and planning in order to improve operational efficiency.
- Ability to efficiently assign work on driver to maximize customer satisfaction, including monitoring ongoing optimization based on current trips in progress
- Responsible for driver load monitoring, including resolving any issues that may affect the scheduled times for pickup or drop-off, while proactively communicating to the affected customers.
Preferred Qualifications:
- 1 year of relevant professional experience or 4-5 years of experience in the Transportation/Logistics industry.
- Strong geographic knowledge of the Brockton MA area.
- Multi-lingual
Skills & Abilities:
- Ability to process information with high levels of accuracy
- Anticipate, recognize, and deal effectively with existing or potential conflicts at the individual, group, or situation level
- Ability to accurately analyze situations and reach productive decisions based on informed judgment
- Ability to adapt to changing environments
- Establish and maintain healthy working relationships with clients and peers
- Ability to meet or exceed team/driver needs and expectations and provide excellent service in a direct or indirect manner
- Effective communication skills
- 1442 Main Street
- Brockton, MA 02301
- An Equal Opportunity Employer
- Drug and Alcohol Testing and CORI Check Required!
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to Commute:
- Brockton, MA 02301 (Required)
Ability to Relocate:
- Brockton, MA 02301: Relocate before starting work (Required)
Work Location: In person
Salary : $20