What are the responsibilities and job description for the Field Service Engineer position at Paratus Service Group?
Job Description
Job Overview:
As a Field Service Engineer, you will play a key role in providing on-site technical support, programming, commissioning, troubleshooting, and maintenance for advanced lighting control systems. Working directly with clients, you will ensure that our state-of-the-art lighting solutions are operating efficiently and that customer satisfaction is achieved through exceptional service. This role requires strong technical expertise, problem-solving skills, and a customer-oriented mindset.
Key Responsibilities:
Paratus Service Group is an established company specializing in cutting-edge commercial lighting control systems. Our mission is to transform spaces with innovative, energy-efficient solutions that meet the highest standards of quality and functionality. As we expand our reach and impact, we're looking for a dedicated Sales and Business Development Specialist to join our dynamic team.
Paratus Service Group is an established company specializing in cutting-edge commercial lighting control systems. Our mission is to transform spaces with innovative, energy-efficient solutions that meet the highest standards of quality and functionality. As we expand our reach and impact, we're looking for a dedicated Sales and Business Development Specialist to join our dynamic team.
Job Overview:
As a Field Service Engineer, you will play a key role in providing on-site technical support, programming, commissioning, troubleshooting, and maintenance for advanced lighting control systems. Working directly with clients, you will ensure that our state-of-the-art lighting solutions are operating efficiently and that customer satisfaction is achieved through exceptional service. This role requires strong technical expertise, problem-solving skills, and a customer-oriented mindset.
Key Responsibilities:
- Installation & Commissioning:
- Perform on-site installation and configuration of lighting control systems, ensuring proper integration with electrical and mechanical systems.
- Commission and test lighting controls to verify system functionality according to design specifications and client requirements.
- Technical Support & Troubleshooting:
- Diagnose and resolve technical issues with lighting control systems, including hardware, software, and network-related problems.
- Provide hands-on troubleshooting for lighting, dimming, shading, and control systems.
- Offer remote and on-site technical support to resolve customer issues in a timely manner.
- Customer Training & Support:
- Deliver training to clients and contractors on the operation, functionality, and maintenance of the installed lighting control systems.
- Ensure clients are comfortable with system usage, troubleshooting, and basic maintenance.
- Maintenance & Repairs:
- Perform regular maintenance, inspections, and repairs to ensure long-term reliability of the lighting control systems.
- Manage replacement of system components, ensuring minimal downtime.
- Documentation & Reporting:
- Maintain detailed records of service activities, including installations, troubleshooting steps, repairs, and customer communications.
- Generate service reports for internal use and client review.
- Client Relationship Management:
- Build strong relationships with clients to understand their needs and expectations, delivering outstanding customer service.
- Provide recommendations for system upgrades, improvements, and additional services.
- Collaboration:
- Work closely with the sales, project management, and technical teams to ensure seamless project delivery and high-quality service.
- Communicate with technical support and engineering teams to address complex issues and develop solutions.
- Bachelor's degree, technical diploma or military experience in Electrical Systems, Electronics, Automation, or a related field.
- 2 years of field service experience in lighting control, building automation, or electrical systems.
- Knowledge of lighting control systems, electrical circuits, and networking principles preferred.
- Proficiency in reading and interpreting technical drawings, schematics, and specifications.
- Excellent troubleshooting skills with experience in diagnosing hardware, software, and networking issues.
- Ability to work independently and travel frequently to client sites.
- Strong communication and customer service skills, with the ability to explain technical concepts to non-technical users.
- Valid driver’s license and ability to work flexible hours.
- Experience with Lutron systems, shading solutions, and integration with smart building technologies.
- Proficiency in programming and configuring lighting control systems (Lutron, Crestron, etc.).
- Familiarity with low-voltage wiring, networking, and control protocols such as DMX, DALI, or BACnet.
- Competitive salary with performance-based incentives.
- Health, dental, and vision insurance.
- Opportunities for professional growth and continuous learning.
- Travel reimbursement and company vehicle for on-site service.
- Paid time off and company holidays
Paratus Service Group is an established company specializing in cutting-edge commercial lighting control systems. Our mission is to transform spaces with innovative, energy-efficient solutions that meet the highest standards of quality and functionality. As we expand our reach and impact, we're looking for a dedicated Sales and Business Development Specialist to join our dynamic team.
Paratus Service Group is an established company specializing in cutting-edge commercial lighting control systems. Our mission is to transform spaces with innovative, energy-efficient solutions that meet the highest standards of quality and functionality. As we expand our reach and impact, we're looking for a dedicated Sales and Business Development Specialist to join our dynamic team.