LEAD CONCIERGE

Established in 2000, Atlanta-based Parc Communities is a premier operator of upscale, full-service senior living communities. A leader in hospitality-enriched senior living, Parc Communities specializes in developing and operating high-end independent living, assisted living and memory care properties. Featuring prime settings, innovative designs and state-of-the-art lifestyle options, Parc Communities serves residents and their families with an abiding tradition of “ladies and gentlemen serving ladies and gentlemen.” This culture of service extends to our associates, making Parc Communities an employer of choice.

The Lead Concierge assures the delivery of an exemplary level of service to residents and visitors by supervising the concierge team in proper telephone and hospitality skills. The Lead Concierge works directly with residents, community managers, and ParcCare to coordinate service schedule and has responsibility for assisting residents as needed about the property. The Lead Concierge is a goodwill ambassador and must always present a cheerful, helpful attitude in his/her work with the public.

REPORTS TO:

Department: General & Administrative

Primary: Business Office Manager

FLSA STATUS:

Non-Exempt

HOURS:

** Available to work 7am-3pm shift, 3pm-11pm shift and WEEKENDS/HOLIDAYS as needed. **

SALARY:

$16.00/hr

QUALIFICATIONS AND REQUIREMENTS:

• Intermediate understanding of Microsoft Office
• Excellent customer service skills
• Exceptional ability to organize, prioritize and multi-task in an extremely dynamic environment
• Effective problem-solving skills and strong desire to help those who have questions and problems
• Ability to interact and build relationships with older adults
• Ability to convey a positive and professional image to residents, family members, visitors and co-workers

ESSENTIAL FUNCTIONS:

Tasks may include, but are not limited to the following:

• Staff the front desk, answer multi-line telephone, respond to calls for assistance by residents, prospects and the general public and dealing as needed with various activities for the good of the residents

** Available to work 7am-3pm, 3pm-11pm and WEEKENDS as needed. **

• Assist Business Office Manager with training of new front desk staff
• Assist staff in providing and coordinating services to residents, families, and guests including activities calls for trips
• Monitor quality assurance in common areas such as public restrooms, game rooms, library, lobby, media room, laundry rooms, dining rooms, and other community areas
• Ensure safety of the residents and property by monitoring surveillance cameras, door alarms, life-safety systems, building alarms and investigating any unusual activity
• Complete daily check-in procedure
• Inform supervisor of any resident issues or concerns
• Assist residents and staff in solving problems
• Create and maintain an environment for residents, families, and guests that is customer friendly. Must respect and value the uniqueness of each individual
• Greet visitors in a friendly, courteous, and professional manner
• Support and assist the resident-centered activity programs
• Track and record data that is reflected on resident accounts (i.e., additional services, meals, etc.) Double check dates and amounts; make sure to turn in all ancillary slips and spreadsheets on the 25th of each month

REQUIRED COMPETENCIES:

• Establish and maintain constructive working relationships with co-workers, residents, families and visitors
• Maintain confidentiality of verbal and written information pertaining to residents and community operations
• Adaptability- able to change tasks quickly as business needs dictate
• Uses discretion when dealing with sensitive and confidential information
• Ability to execute under pressure
• Promote Parc Communities in a positive way
• Employees will always work to the standards defined in the Parc 20 Basics, The Four Steps of Service, and the Parc Communities Credo
• Residents always come first, and their needs will be met unless there is a conflict with the needs of others or the organization as a whole
• Neat appearance, adherence to dress code and good personal hygiene is expected

WORK ENVIRONMENT AND PHYSICAL DEMANDS/TRAVEL REQUIREMENTS:

• Working hours are as agreed with the Business Office Manager. Weekend duty can be expected
• Ability to sit and type at a computer terminal for long periods of time utilizing close vision to review reports and

documents

• Possible exposure to unpleasant odors
• Possible exposure to chemicals as identified in the MSDS Manual
• Possible exposure to verbal aggression from vendors, guests, residents and/or family members
• Continuous exposure to clients and/or family members who may be under stress
• Work may involve lifting resident luggage or grocery bags (up to 50 pounds, using proper body mechanics)
• Heated/air conditioned, well-lit community with minimal barriers

It is the policy of Parc Communities to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities.