Job Description
Job Description
Established in 2000, Atlanta-based Parc Communities is a premier operator of upscale, full-service senior living communities. A leader in hospitality-enriched senior living, Parc Communities specializes in developing and operating high-end independent living, assisted living and memory care properties. Featuring prime settings, innovative designs and state-of-the-art lifestyle options, Parc Communities serves residents and their families with an abiding tradition of “ladies and gentlemen serving ladies and gentlemen.” This culture of service extends to our associates, making Parc Communities an employer of choice.
The Lead Concierge assures the delivery of an exemplary level of service to residents and visitors by supervising the concierge team in proper telephone and hospitality skills. The Lead Concierge works directly with residents, community managers, and ParcCare to coordinate service schedule and has responsibility for assisting residents as needed about the property. The Lead Concierge is a goodwill ambassador and must always present a cheerful, helpful attitude in his / her work with the public.
REPORTS TO :
Department : General & Administrative
Primary : Business Office Manager
FLSA STATUS : Non-Exempt
HOURS :
- Available to work 7am-3pm shift, 3pm-11pm shift and WEEKENDS / HOLIDAYS as needed.
SALARY : 16.00 / hr
QUALIFICATIONS AND REQUIREMENTS :
Intermediate understanding of Microsoft OfficeExcellent customer service skillsExceptional ability to organize, prioritize and multi-task in an extremely dynamic environmentEffective problem-solving skills and strong desire to help those who have questions and problemsAbility to interact and build relationships with older adultsAbility to convey a positive and professional image to residents, family members, visitors and co-workersESSENTIAL FUNCTIONS :
Tasks may include, but are not limited to the following :
Staff the front desk, answer multi-line telephone, respond to calls for assistance by residents, prospects and the general public and dealing as needed with various activities for the good of the residentsAvailable to work 7am-3pm, 3pm-11pm and WEEKENDS as needed.Assist Business Office Manager with training of new front desk staffAssist staff in providing and coordinating services to residents, families, and guests including activities calls for tripsMonitor quality assurance in common areas such as public restrooms, game rooms, library, lobby, media room, laundry rooms, dining rooms, and other community areasEnsure safety of the residents and property by monitoring surveillance cameras, door alarms, life-safety systems, building alarms and investigating any unusual activityComplete daily check-in procedureInform supervisor of any resident issues or concernsAssist residents and staff in solving problemsCreate and maintain an environment for residents, families, and guests that is customer friendly. Must respect and value the uniqueness of each individualGreet visitors in a friendly, courteous, and professional mannerSupport and assist the resident-centered activity programsTrack and record data that is reflected on resident accounts (i.e., additional services, meals, etc.) Double check dates and amounts; make sure to turn in all ancillary slips and spreadsheets on the 25th of each monthREQUIRED COMPETENCIES :
Establish and maintain constructive working relationships with co-workers, residents, families and visitorsMaintain confidentiality of verbal and written information pertaining to residents and community operationsAdaptability- able to change tasks quickly as business needs dictateUses discretion when dealing with sensitive and confidential informationAbility to execute under pressurePromote Parc Communities in a positive wayEmployees will always work to the standards defined in the Parc 20 Basics, The Four Steps of Service, and the Parc Communities CredoResidents always come first, and their needs will be met unless there is a conflict with the needs of others or the organization as a wholeNeat appearance, adherence to dress code and good personal hygiene is expectedWORK ENVIRONMENT AND PHYSICAL DEMANDS / TRAVEL REQUIREMENTS :
Working hours are as agreed with the Business Office Manager. Weekend duty can be expectedAbility to sit and type at a computer terminal for long periods of time utilizing close vision to review reports anddocuments
Possible exposure to unpleasant odorsPossible exposure to chemicals as identified in the MSDS ManualPossible exposure to verbal aggression from vendors, guests, residents and / or family membersContinuous exposure to clients and / or family members who may be under stressWork may involve lifting resident luggage or grocery bags (up to 50 pounds, using proper body mechanics)Heated / air conditioned, well-lit community with minimal barriersIt is the policy of Parc Communities to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities.
Salary : $16
