Job Description
Job Description
Established in 2000, Atlanta-based Parc Communities is a premier operator of upscale, full-service senior living communities. A leader in hospitality-enriched senior living, Parc Communities specializes in developing and operating high-end independent living, assisted living and memory care properties. Featuring prime settings, innovative designs and state-of-the-art lifestyle options, Parc Communities serves residents and their families with an abiding tradition of “ladies and gentlemen serving ladies and gentlemen.” This culture of service extends to our associates, making Parc Communities an employer of choice.
The Business Office Manager plays a key role in supporting the General Manager to ensure exceptional service delivery to residents and staff within our community. This position has direct oversight of the concierge team, responsible for making the first impression of our community positive, welcoming, and professional. The Business Office Manager will be essential in upholding our promise of Exceptional Senior Living by recruiting, hiring, and training a team that exemplifies the highest standards of service. The Business Office Manager also supports the leadership team in human resources, payroll, resident billing, and administrative paperwork. A successful candidate will consistently demonstrate a positive, helpful attitude and be an integral part of the community, bringing energy and enthusiasm to all interactions. The role of the Business Office Manager is crucial in creating industry-leading experiences for residents, families, and the entire team, as the concierge team sets the tone for the overall atmosphere of the community.
REPORTS TO : FLSA STATUS :
Department : General & Administrative Exempt
Primary : General Manager Salary : Starting at $55K Bonus eligible
QUALIFICATIONS AND REQUIREMENTS :
- Bachelor’s degree from an accredited college or university is preferred, or an Associate’s Degree and equivalent combination of work experience
- Minimum of three years of work experience in accounting, human resources, or business management, preferably in the hospitality industry.
- Strong leadership skills with a demonstrated ability to manage and motivate a team to achieve high standards of service.
- Experience in HR functions, including recruitment, training, and associate relations, and an ability to navigate sensitive situations with professionalism and discretion.
- Excellent organizational, communication, and problem-solving abilities.
- Proficiency in Microsoft Office Suite, human resource policies, and familiarity with senior living or financial software is a plus.
- A high level of empathy, patience, and commitment to providing exceptional service to residents and staff alike.
- Finance and accounting knowledge to facilitate budgeting, payroll, and invoicing procedures
- Must be a licensed Notary Public or be willing to obtain certification upon hire.
- Strong organizational, time management and communication skills
ESSENTIAL FUNCTIONS :
Responsibly manages and supervises concierge team, including hiring, scheduling, work assignment, performance review, and discipline consistent with company policy.In the absence of the General Manager, acts as the main community contact and assumes duties of the General ManagerManage day-to-day operations at the community related to accounting, human resources, 24-hour concierge, and billingPrimary responsibility for recruiting, interviewing, hiring and conducting onboarding training for new associates.Responsible for accounts payable / receivable and collections, as well as the monthly closing of the resident billing processAct as a connector between the community and Corporate Human Resources. Advocate for consistent and best-practice policies and practices and share insights and knowledge unique to the community.Maintain and submit payroll bi-weekly, working with the Department Heads to ensure accuracy and reduce overtimeComplete weekly schedules and coordinate requests for time off for consistency in staffing and staying within budgeted labor guidelinesEnsure continuity and consistency in the delivery of exceptional care and service by leading the first impressions concierge team, supporting the General Manager and all department heads as neededPrepare, review, and ensure accuracy of leases, lease renewals, payroll, invoices, and budget tracking tools for each department within the community, including assisted living and memory care areaMaintain good relationships with vendors and partners to ensure Parc Communities is receiving the most competitive pricing and highest quality of service availableParticipate in the Manager on Duty program monthlyParticipate in sales and marketing activities as needed and directed by the General ManagerCheck the accuracy of daily Commitment to QualityDistribute General Ledger to Department Heads monthly and coordinate variance review meetings with the General ManagerDevelop and maintain resident files according to Parc Community standardsDevelop and maintain personnel files and facilitate all Human Resources support functions such as new hire / transfer / termination paperwork, involvement in disciplinary actions, associate relations activities and payroll.Bring to the attention of the General Manager those residents / families that require consultation and / or intervention with regard to their residency at a Parc CommunityAlways be friendly and positive with interactions of the team, residents, and visitorsPlan, oversee and conduct the associate onboarding program to include the first-day orientation and trainingAttend weekly occupancy meetings, contributing to the overall quality of Parc Communities.Advise management of any concerns regarding residents.All other duties as assigned by the General Manager.REQUIRED COMPETENCIES
Ability to manage in a diverse environment with a focus on the quality of delivery and customer service to residents and their family members, team members and other visitors to Parc CommunitiesAbility to prioritize responsibilities, manage time effectively and meet deadlines accordinglySolid understanding of billing and accounts payable processes, with exceptional attention to detail.Ability to execute under pressureKnowledge of HR / labor laws and comfort with advising managers in appropriate employee relation issues.Maintain confidentiality of verbal and written information pertaining to residents, associates and community operations.Appreciation of older adults and the ability to build relationships with themUses discretion when dealing with sensitive and confidential informationValid driver’s licenseExcellent customer service skills and strong attention to detailAbility to foster trust and build strong relationships with residents, team members, peers, and corporate teamDemonstrated ability to manage up, knowing when to escalate issues to a higher level.Demonstrated team-oriented and collaborative work style and willingness to assist team mates as needed to get the job doneExcellent oral and written communication skills and demonstrated ability to adapt communication style to audienceWORK ENVIRONMENT AND PHYSICAL DEMANDS / TRAVEL REQUIREMENTS
General office environment with individual workspace and standard office noise – 20% of timeAbility to sit and type at a computer terminal for long periods of time utilizing close vision to review reports and documents.Lifting, pushing, or pulling up to 25 pounds, using proper body mechanics.Bending or kneeling to perform tasks as neededAFFIRMATIVE ACTION / EEO STATEMENT :
Parc Communities' policy is to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities.
Salary : $55,000
