What are the responsibilities and job description for the Call Center Representative/Inside Sales position at PARENT EDUCATION BRIDGE FOR STUDENT ACHIEVEMENT...?
Benefits/Perks
We're seeking a dynamic and customer-focused Call Center Representative to join our team. In this role, you'll be the first point of contact for our customers, handling inbound and outbound calls with professionalism and enthusiasm. Your ability to understand and resolve customer inquiries efficiently while delivering exceptional service is crucial.
Responsibilities:
Qualifications:
- Competitive Compensation\
- Career Growth Opportunities
We're seeking a dynamic and customer-focused Call Center Representative to join our team. In this role, you'll be the first point of contact for our customers, handling inbound and outbound calls with professionalism and enthusiasm. Your ability to understand and resolve customer inquiries efficiently while delivering exceptional service is crucial.
Responsibilities:
- Manage high call volume in a fast-paced environment
- Actively listen to customer concerns and provide effective solutions
- Build rapport with customers to foster loyalty
- Utilize CRM software to accurately document customer interactions
- Meet performance metrics, including call handle time and customer satisfaction
Qualifications:
- Excellent verbal and written communication skills in English and Spanish
- Strong problem-solving and decision-making abilities
- Proficiency in computer systems and customer relationship management (CRM) software
- Ability to multitask and prioritize tasks effectively
- A positive and can-do attitude
