What are the responsibilities and job description for the Seasonal Customer Support Agent position at ParentSquare?
Seasonal Customer Support Agent
Remote • US Only • Seasonal Role
Who we are
ParentSquare is a rapidly growing Santa Barbara-based company that’s changing the way schools and parents communicate every day. Sound simple? We strive to keep it that way! Our mission is to give schools the power to incredibly enhance family engagement for all students. ParentSquare and RemindHub, our flagship products, serve over 18 million students and drive our mission by providing unified communications tools -forms, sign ups, payments, RSVPs, direct messaging, language translations, chat and more. Remind Chat, our free product, reaches over 80% of K-12 students, providing a safe and easy-to-use platform for direct communication between teachers and families. And our latest innovation, SmartSites, offers state-of-the-art websites for school districts, enhancing their online presence and accessibility.
We are not just creating a product; we are creating empowered educators and engaged parents to improve the lives of all students. We are passionate advocates for our customers and for our employees and we invite you to join us on this exciting journey.
Who we’re looking for.
ParentSquare’s Customer Success team is about to enter our busiest time of year: Back to School season! And our Customer Support team is gearing up to provide our customers with the best service and support experiences possible and are searching for Customer Support Agents to join our team for a temporary & seasonal basis of about 6 months. You are someone who has customer service and empathy in your DNA and is up for a new challenge and/or looking for a great way to get your foot in the door!
This role will include:
Answering incoming emails, live chats and phone calls
Resolves product or service problems by clarifying the customer’s needs, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
Taking detailed notes of the contact in our ticketing system
Resolving support issues quickly and efficiently
Escalating tickets to the next tier support when unable to resolve
Maintain updated knowledge of all company products and services in order to provide adequate education to customers
Collect and record customer feedback and information, and share with appropriate departments and team members
Above all, providing the service the friendly and personalized service of which ParentSquare prides itself
Our Ideal Candidate will have:
A proactive, self-motivated and positive attitude to work everyday
Multitask with excellent attention to detail and communication skills
Quick learner, tech savvy, and a desire to learn in a dynamic startup environment
Be able to work a flexible schedule, including early mornings or evenings and weekends based on business needs
Looking for consistent hours per week (ideally full-time)
Interview/Hiring process:
Qualified applicants will be invited to an introductory activity through a site called TestGorilla.
Our hiring team will review TestGorilla results and, if eligible, you will be invited to interviews April 23, 2025
Offers will be given out shortly after the interviews conclude with anticipated start dates of either May 5th or May 12.
We're an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
The salary for this role will be $25/hour. Please note, this role will be a temporary/seasonal employment position and will not be eligible for full-time employee benefits such as insurances, paid vacation, holidays or 401k match.
Salary : $25 - $26
