What are the responsibilities and job description for the Heating Cooling Plumbing and Electrical Dispatcher position at Parham Heating Cooling Plumbing & Electric?
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Who We Are
Parham Heating Cooling Plumbing & Electric is a FAMILY owned business that had its beginning in 1990. We are located in Trenton, TN. We serve Gibson County and within a 50 miles radius.
What We Do
We are a team of home service experts who go the extra mile to ensure peak performance for your home’s plumbing, heating and air conditioning, and electrical systems.
The Big Task
You will evaluate customer calls and match the right technician to every job.
Key Sub Tasks
- Learn the details and goals of this position and learn how to prioritize the most urgent customer calls.
- Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field.
- Record and report the service calls.
- Participate in training so that you grow and develop as a professional.
- Update customers throughout the day on the technician’s progress.
- Adapt to a high speed environment
Desired Skills and Experience
If you can achieve the above and you find it fun and challenging - you have just the right amount.
What We Offer
- We offer a VERY competitive pay scale with full benefits
- Incentive pay
- Paid vacation time
- 6 Paid Holidays
- Employee’s health insurance coverage fully paid for by company
- Family coverage fully paid for by company after 5 years
- Dental insurance
- Vision insurance
- $100 per month deposited into a health savings account
- 401k Match
- Continuing technical and career training where ALL expenses are paid including your time while at training.
- A family. This is last on the list because it’s most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company culture, and you’ll build life-long friendships at Parham!
If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. When you're ready, please reach out to us and you can apply at Callparham.com.
Parham Heating Cooling Plumbing & Electric
Qualifications
- Strong logistics and dispatching skills
- Excellent communication and phone etiquette
- Proficient in typing and data entry
- Familiarity with transportation management systems and supply chain processes
- Experience with multi-line phone systems and fleet management
- Knowledge of GIS and GPS technologies is a plus
- Background in Oracle Transportation Management or similar systems
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Customer Service: 2 years (Required)
Language:
- Spanish (Preferred)
Ability to Commute:
- Trenton, TN 38382 (Required)
Ability to Relocate:
- Trenton, TN 38382: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $19