Training Center Manager

Reports to: Learning Programs Manager

With a projected 1,000 cafes in the United States by 2030, Paris Baguette is one of the fastest-growing neighborhood bakery cafés in the world. Our vision is to reestablish the neighborhood bakery café as the heart of the community around the world.  Paris Baguette’s mission is to bring expertly crafted baked and brewed goods through a warm and welcoming bakery café experience that delivers joy to everyone.

If you are someone who has heart, wants to spread joy, nourish community and is ready to rise to the occasion, we are looking for you to join our growing team!

WHAT WE ARE HUNGRY FOR

We are seeking a Training Center Manager to be responsible for supporting the training and coaching of our Baker and Caker Trainees. This candidate will be responsible for the effective training of all Bakers and Cakers, following Paris Baguette protocols and standardized trainings. Our ideal candidate will help to achieve our mission of bringing expertly crafted baked to our guests by providing quality training to our baker and caker teams.

KNOWLEDGE AND RESPONSIBILITIES

• Facilitate training for new and existing bakers and cakers through Paris Baguette’s structured training program, by familiarizing trainees with all baking and caking processes and procedures.
• Conduct needs assessments to determine the type of training and content needed by attendee, to deliver measurable results.
• Provide ongoing coaching and mentoring for both newly hired and existing Bakers and Cakers after they complete training programs.
• Create and ensure execution of training plans and initiatives for existing Bakers and Cakers who need ongoing development.
• Collaborate with Operations and Café Production teams to determine identify performance gaps in order to develop and execute the training needed to bridge those gaps.
• Ensure that the methods and materials used for training are consistent, on brand and aligned to overall company strategies, and executed in a cost-effective, fun and motivational way.
• Make recommendations to Training and Development leadership regarding opportunities to evolve training and ensure our programs have impact. 
• Collate and report on training metrics that regularly measure the effectiveness of our training programs.
• Understand and adhere to training budgets.
• Other duties may be assigned. 

WHAT YOU NEED TO HAVE

• Culinary or Training Degree required.
• At least 3-5 years of bakery industry experience.
• At least 2-4 years of training and development experience.
• Ability to facilitate effectively.
• Flexible, adaptive, upbeat, open and visible work style, with a successful track record of supporting operations leaders across a large geographically decentralized portfolio.
• Passion for people! Dynamic and engaged leader who has a passion for empowering, inspiring, motivating & developing team members and franchisee relationships.
• Exceptional organizational and communication skills with the ability to effectively balance priorities and deliver results in a fast-paced, ever-changing, and highly entrepreneurial environment.
• Feedback is a gift! Ability to provide construction feedback and recognition to every member of the organization, along with Franchisees, to ensure we have an open and transparent culture of high performance standards.
• High emotional intelligence with the ability to work with, and support diverse teams by being highly empathetic, intuitive, self-motivated and driven.
• Teams Win! Has to be a team player who fosters a collaborative and engaged team work environment.
• Being a Brand Ambassador, with an excellent knowledge of and commitment to Paris Baguette’s Mission, Vision, Brand Values and Culture.
• Love of travel! Ability to commute to all current Corporate and Franchise locations, as well as proposed openings.

SWEET BENEFITS

• Competitive compensation
• Free Cake for your Birthday
• Medical, Dental, Vision benefits
• 401K Retirement Plan
• Paid time off, paid Holidays
• High Performance Culture