What are the responsibilities and job description for the Service Writer position at Parish Tractor?
Parish Tractor is a trusted Kubota dealership dedicated to providing exceptional service and support to our customers. We are seeking a detail-oriented and customer-focused Service Writer to join our team. If you have strong communication skills and a passion for customer service, we want to hear from you!
Job Responsibilities:
- Serve as the primary point of contact for customers requiring service and repairs.
- Accurately write up service requests, ensuring all details are recorded properly.
- Communicate with technicians to provide clear job instructions and manage workflow.
- Provide customers with service estimates, timelines, and updates throughout the process.
- Process work orders, warranties, and invoices efficiently.
- Maintain records of all service transactions and ensure proper documentation.
- Assist in scheduling service appointments and coordinating repairs.
- Ensure excellent customer satisfaction by addressing concerns and providing timely resolutions.
- Ability to work half days on Saturdays during busy season.
Qualifications:
- Prior experience as a Service Writer, Service Advisor, or in a comparable position is preferred.
- Knowledge of Kubota equipment or similar machinery is a plus.
- Strong customer service and communication skills.
- Ability to multitask in a fast-paced environment.
- Proficiency in computer systems and service-related software.
- High school diploma or equivalent required; additional training or certifications are a plus.
Benefits:
- Competitive pay based on experience.
- Medical, dental, and vision insurance, STD, LTD, life insurance and more.
- Paid time off and holidays.
- 401(k) with company match.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Some heavy lifting up to 50 lbs. may be required.
