Commercial CSR/PRODUCER

Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills and a strong commitment to providing exceptional client services. This role involves interacting with customers via phone and other communication channels, addressing inquiries, resolving issues, and ensuring a positive customer experience. Multilingual candidates, especially those fluent in Spanish, are encouraged to apply.

Responsibilities
- Respond promptly to customer inquiries via phone, email, and chat.
- Provide accurate information regarding products and services.
- Analyze customer needs and offer appropriate solutions.
- Maintain a high level of professionalism and phone etiquette during all interactions.
- Document customer interactions and feedback in the system for future reference.
- Collaborate with team members to improve service delivery and resolve complex issues.
- Assist in training new staff on customer service protocols and office procedures.

Experience
- Previous experience in a customer service role is preferred but not required.
- Strong client services background with the ability to communicate effectively with diverse clientele.
- Bilingual skills are highly valued; proficiency in Spanish is a plus.
- Familiarity with office environments and basic computer skills for data entry and record keeping.
- Ability to analyze situations quickly and provide effective solutions.

Join us in delivering outstanding service to our customers while developing your skills in a supportive environment!

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Vision insurance

Shift:

• 8 hour shift

Education:

• High school or equivalent (Required)

Experience:

• INSURANCE: 2 years (Preferred)

Ability to Relocate:

• Searcy, AR 72143: Relocate before starting work (Required)

Work Location: In person

Salary : $15