Information Technology Administrator

JOB SUMMARY

Maintains Park Center computer environment by installing, supporting, and maintaining computer systems.

ESSENTIAL FUNCTIONS

• Value cultural competence and diversity
  • Collaborate with staff, members, and the community to gain the perspectives of others having diverse opinions, abilities, values, beliefs, perspectives, and ethnic or cultural backgrounds.
  • Take deliberate steps to increase own cultural competency by attending training, events, discussions, workshops, etc.

• 
  Maintains Park Center’s Network Infrastructure
  • Implements IT tools and resources that evaluate network and computer performance issues.
  • Monitors intrusion detection/prevention capabilities to block and/or monitor unwanted or unauthorized network/internet traffic
  • Installs, maintains, and monitors network connections and devices

• 
  Maintains the Park Center Computer Environment
  • Installs, configures, and tests computer equipment, including:
    • End-user technologies (hardware, software, accessibility devices)
    • Network equipment and controllers
    • Cameras and NVR equipment
    • Printers and other office equipment
  • Ensures software updates remain current on all computers
  • Ensure antivirus is installed on all endpoints and escalates antivirus alerts, as needed.
  • Purchase technology supplies and uploads invoices according to Finance procedures.

• 
  Ensures Park Center Staff Receive Necessary Training and Technical Assistance
  • Maintains an internal agency helpdesk for staff to use when requesting technical assistance
  • Responds to basic helpdesk requests related to workstations and day-to-day user issues
    • Develops and uses a triage system to escalate more significant IT helpdesk issues to the IT Director
    • Provides initial contact for E H R helpdesk tickets and provides resources or escalation, as needed
  • Provides onboarding support for all new hires, including equipment setup, account creation, and guidance through the initial setup process
  • Deliver training to meet organization needs on an ongoing basis
  • Creates content and updates the IT Intranet page with resources and tools
  • Develops ongoing computer skills training to improve staff competency with regards to hardware and software

• 
  Other duties
  • Assists the IT Director with implementation of the following:
    • Information Technology disaster Recovery Plan
    • Business Continuity Plan
    • Access policies
    • Information Systems Security Plan
  • Other duties as assigned

SKILLS AND QUALIFICATIONS

• Must demonstrate a blend of technical skills and ability to work and communicate with others.
• Eager to learn
• Committed to customer service
• Ability to receive constructive feedback and incorporate feedback into practice
• Demonstrate commitment to agency mission and values
• Must have a valid Tennessee Driver’s License
• Must be able to show proof of personal automobile insurance
• Associate degree in Computer Technology or related field preferred
• Microsoft, A , Security , or other computer certifications are a plus

WORKING CONDITIONS

• Will have a desk, workstation, and office
• Able to operate with many distractions.
• Able to use vehicle to travel to different sites from time to time
• Routine office environment

PHYSICAL DEMANDS

• Able to sit for long periods of time
• Able to lift over 50 pounds

DIRECT REPORTS

None.

DISCLAIMER

This job description is not intended to be all-inclusive, and the employee will be expected to perform other reasonably related duties as assigned. Park Center reserves the right to revise or change job tasks and responsibilities.