Agent Services Coordinator (min 1 yr office experience required)

Agent Services Coordinator

To apply, submit your resume.
Job Type: Full-time, non-exempt
Contact careers@parkcompany.com for more information.

We are looking for a dynamic individual to handle a variety of administrative tasks. Responsibilities include providing superior client service, processing transactional files and documents, assisting with company and agent marketing materials, and general office duties. This position requires close collaboration with all departments to ensure smooth operations and provide high-quality support and service to Park Co. agents and clients.

Our ideal candidate will be proficient with various platforms, including Microsoft Office Suite, Adobe Creative Cloud (InDesign), Canva, social media, and CRMs. This person must be comfortable working with a diverse group of agents, people-oriented, and tech-savvy, with a passion for helping others. The perfect candidate is a top-notch team player, ready to assist wherever needed, and capable of managing multiple projects simultaneously with keen attention to detail.

The ideal candidate must recognize that this position is dynamic, and responsibilities may shift as business needs evolve. As company priorities change, the workload may vary between departments, requiring flexibility and adaptability.

Responsibilities include, but are not limited to:

Transactional Support | Property Listing and Closing Processes:

• Support agents in preparing listings for the MLS database; coordinate schedules, documents, and closing activities
• Provide additional transactional services for top-producing agents
• Assist with property listing activities including creating Feature Sheets and Home Information Binders
• Schedule appointments and coordinate services such as photographers, sign installations, and deliveries/pickups
• Upload listing photos, schedule open houses, and support the MLS database process
• Ensure timely submission of documents and earnest money
• Maintain listing and sales files; CRM database information
• Collaborate with title companies, lenders, co-op agencies, and others to distribute contracts and resolve issues
• Coordinate additional transactional activities such as covenant and abstract searches, home warranties, lockboxes, property letters, surveys, trust account records, closing settlement statements, and perform notarial acts as required

Administrative Support:

• Perform a variety of administrative tasks across all company levels
• Coordinate office activities to support efficient operations and a positive office culture
• Act as a liaison between real estate agents, staff, leadership, and vendors
• Manage multiple projects simultaneously, meet deadlines, and communicate progress effectively
• General office upkeep, manage vendor service calls, oversee office inventory and supplies, handle mail
• Perform reception duties, open and close the office, ensure a welcoming lobby experience by greeting guests, answering phones, replenishing beverages, receiving supply deliveries, preparing items prior to events and meetings
• Create documents, type, scan/copy, restock materials, update calendars, print, and generate reports
• Respond to inquiries, provide information, and handle requests
• Track expenses, manage inventory, and assist with budget management
• Coordinate onboarding new agents and agent floor time schedules
• Assist in organizing company events throughout the year as required
• Assist with basic marketing needs including support for company and agent promotions
• Utilize templated company designs; print/assemble/distribute orders and materials
• Ensure consistent branding by adhering to the company brand guide
• Enhance the company and agent public image by sharing social media content
• Act as a resource for company standard marketing and technology inquiries
• Follow and comply with all real estate processes and advertising regulations

Qualifications:

• Associate's or bachelor’s degree in Business Administration or a related field, or related work experience
• Proven experience with various administrative, marketing, and technology platforms
• Strong organizational, written, and verbal communication skills with a focus on customer service
• Initiative-taking and problem-solving abilities; self-directed and motivated with the capacity to work independently or collaboratively in a team
• Effective time management skills, with a keen attention to detail and the ability to prioritize tasks and meet deadlines in a fast-paced environment
• Excellent interpersonal skills; adept at building relationships and collaborating with individuals of varying skill levels
• Open to constructive feedback, maintains a positive attitude, and thrives as a team player
• Must maintain confidentiality of company and personnel information and records

Technology & Software Qualifications:

• Proficiency with Microsoft Office Suite (Outlook365, PowerPoint, Excel, Word)
• Proficiency with Adobe Creative Cloud (InDesign primarily) and Canva
• Proficiency with social media platforms (Facebook, Instagram, LinkedIn, YouTube, etc.)
• Proficiency with various print and layout techniques for project design
• Experience with general office equipment, printers, and related software
• Working knowledge of Windows and proficiency with PC platforms

Benefits:

• Health Stipend
• Paid Time Off; Volunteer Time
• Paid Holidays; Birthday
• Life Insurance
• Employee Discount
• SEP – IRA
• A waiting period may apply for the above items.

Schedule:

• Monday to Friday
• In-office location in Fargo, ND

If you would enjoy working as part of a team in a fun and growth-oriented culture while helping others achieve their goals of success through support, marketing, and client service, we look forward to hearing from you!

The duties described above are the general nature of work performed but are not intended to be a complete comprehensive list of all the duties, activities, and responsibilities required of job incumbents. Leadership may ask employees to perform other duties as needed and/or required. Leadership has the right to revise this position description at any time. The position description is not an employment contract, and either you or the employer may terminate employment at any time, for any reason.

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ABOUT PARK CO., REALTORS®

PARK CO., REALTORS® is the #1 independent real estate brokerage in Fargo-Moorhead and the state of North Dakota and has a reputation for providing excellent service for over 68 years! Our goal is to take care of our agents and clients, not only during the purchase or sale of a home but after the sale. We take great pride in the fact that more than 90% of our business comes from previous clients, referrals from previous clients, and community activities.

Our entire team of real estate professionals provides excellent service and, with the support of our Client Services Team, agents are able to focus on their clients. From administrative work to marketing to closing, we are here every step of the way to handle each detail and ensure a smooth and stress-free real estate experience. Our core values and every decision we make revolve around:

• Passion refers to the positive energy and enthusiasm we bring to our clients and the F-M region, whether we are helping people buy and sell homes or volunteering our time in the community. We truly enjoy what we do!
• Performance refers to our goal of delivering a first-class experience for each of our clients, and this is the reason we are the #1 independent brokerage in the state of North Dakota. We take care of our clients and their needs above all else.
• Professionalism refers to the way we do business. For 68 years, we've proudly developed a reputation for excellence and integrity. When you work with PARK CO., REALTORS®, you KNOW you are working with an honest and ethical company you can trust.

Our Vision:

Building lasting relationships and elevating real estate

Our Mission:

Empowering our team to provide unparalleled expertise and positive client experiences

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Check us out online at parkcompany.com and on Facebook/ParkCoRealtors

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program

Schedule:

• 8 hour shift
• Monday to Friday
• No nights
• No weekends

Education:

• High school or equivalent (Required)

Experience:

• office: 1 year (Required)

Ability to Commute:

• Fargo, ND (Required)

Work Location: In person