Leasing Assistant - Affordable

Job Title: Leasing Assistant - Affordable

Division: Property Management

Reports To: Property Manager or other Company Designee.

FLSA Status: Non-Exempt, Temporary Assignment

JOB SUMMARY

The Leasing Assistant will play a crucial role in supporting the lease-up process by providing administrative assistance to the property management team. This role will manage resident applications, assist with move-ins, maintain accurate records and provide excellent customer service to prospective and current residents. You will gain knowledge and hands-on experience of leasing activities related to specific affordable properties within the company portfolio.

ESSENTIAL DUTIES

• Assist with the lease-up process by coordinating resident applications and move-ins.
• Process and review rental applications, background checks, and lease documentation.
• Answer phones, respond to emails, and handle general inquiries from prospective tenants.
• Schedule and coordinate property tours and intake interviews with prospective residents.
• Maintain and organize resident files, lease agreements, and other important documents.
• Assist with preparing and processing move-in packets and leasing documentation.
• Support the property management team in daily administrative tasks such as data entry and filing.
• Collaborate with other team members to ensure smooth operations during the lease-up phase.
• Complete required trainings specific to Fair Housing, and leasing operations through Grace Hill LMS to build foundation of industry knowledge.
• Work closely with and shadow activities of leasing and property management team members to enhance knowledge gained though online training.

REQUIRED EDUCATION AND EXPERIENCE

High School Diploma or equivalent required. Working toward a degree in Business, Marketing, Communications or related field desired. 1-2 years previous customer service experience required. Administrative, LIHTC/Tax-Credit, sales or marketing experience preferred.

REQUIRED COMPETENCIES AND SKILLS

Excellent communications skills, both written and oral. Proficiency in MS Office with aptitude for learning industry specific cloud-based applications a must. Previous customer service experience in a fast-paced environment strongly desired. The ideal candidate will be proactive, resourceful, and able to handle sensitive applicant information with confidentiality and professionalism.

WORK ENVIRONMENT

An individual working in this role will sit at a desk and use office equipment such as a computer, phone, photocopiers/scanners, and other peripherals. The position will also require the individual to stand, walk, use hands, reach with hands and arms, bend, and squat. The noise level in the work environment is usually moderate. This position may require lifting up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Valid Driver’s License and reliable transportation required to travel to and from the office or to other assigned locations as needed.

ADDITIONAL INFORMATION

This is a temporary assignment with potential for extension based on the needs of the organization. Flexibility in work hours/days may be required to accommodate applicant schedules and property needs.