Client Experience Coordinator

Are you a strategic thinker who thrives in a fast-paced environment and loves engaging with clients over the phone? Do you have a passion for luxury experiences, sales and customer service excellence? If so, we want you to join our dynamic team!

About Us

We are a luxury fine art studio, specializing in creating timeless portraits for our discerning clientele. As we continue to grow, we are seeking a motivated and personable Customer Sales Assistant to provide exceptional support to our clients for their portrait session preparation and to assist with appointment confirmations and maintaining a full calendar. This is a fantastic opportunity for someone who is detail-oriented, enjoys problem-solving, and is passionate about providing clients with exceptional service.

Key Responsibilities

• Client Support: Build excitement with clients before their portrait session, guiding them through finalizing details to ensure a seamless and memorable experience.
• Calendar Management: Handle cancellations, reschedules, and confirmations, and new booking appointments, ensuring a full and efficiently managed calendar for our Studio Team.
• Communication: Use industry-specific software to send timely email and text communications to clients, providing excellent client support.
• Charity Auction Coordination/Booking: Assist with commuincation related to charitable auction clients, ensuring a VIP White Glove Experience.
• Problem Solving: Address any client concerns, providing solutions with a calm, professional demeanor.
• Team Collaboration: Work within a supportive, friendly environment, contributing to a cohesive and highly motivated team.