Director of Tennis

Peter Burwash International is seeking a talented Director of Racquets to head up our team at Park Hyatt Aviara, a AAA Five-diamond resort located in Carlsbad, California. The Aviara Racquet Club features 5 tennis courts and 4 pickleball courts nestled within 250 acres of lush greenery with stunning panoramic views. The club offers programming to those staying at the resort, members and their guests.

PBI has had the honor of directing the program for the past 27 years with a membership only starting recently. The new addition of pickleball courts has brought a new dynamic to the club and management is excited to see the continued growth in membership.

This is a wonderful position offering diverse experiences from teaching private lessons and groups, adult and junior programming, corporate group events, and soon tennis camps and custom tennis experiences. The ideal candidate should be a team player who is very motivated and extremely service-driven who enjoys both on and off court duties. A strong understanding of operations, along with a growth mindset, will be important traits to possess to build on the already successful program.

COMPENSATION: salary $69,000 - $71,000, plus commission

• Be the leader of your racket sport facility, both in on and off court activities.
• You can expect to teach a minimum of 20 hours weekly. This may vary depending on season
• Develop, manage and improve a racquets facility within the framework Cliff Drysdale Tennis.
• Create a regular schedule of hours that you are on-site.
• When not on-site be available on call to deal with emergencies or appoint someone else at your club or corporate to be the point person.
• Your Salary includes all duties described in the job responsibilities as well as 6 corporate days to assist in corporate events or trainings, etc. Corporate days will be assigned to you by the corporate office.

• Administers and enforces facility and corporate policies and procedures.
• Adheres to the Director’s Guide and Employee Handbook.
• Plan, develop and grow the tennis programs for all levels:
• • Lessons
  • Adult and junior clinics
  • Special Events
  • Leagues
  • Cardio Tennis
  • Tennis 101
• Selects, trains, supervises and evaluates staff.
• Markets tennis facilities to members and guests.
• Ensures that all facility members and guests receive courteous, prompt and professional attention to all their tennis needs.
• Ensures the safety of members, guests and employees by following safety guidelines.
• Manages the tennis shop (if applicable).
• Establishes and implements an accurate inventory control system and reports results accordingly.
• Ensures revenue is properly recorded into POS system and reconciled daily to schedule.
• Ensures checks are secure and deposited weekly.
• Provides lessons and clinics relating to the techniques and strategies of tennis to members and guests.
• Ensures daily that the courts are in the best playing conditions possible.
• Conducts weekly pro staff meetings.
• Writes and edits all tennis-related news for the facility newsletter, website, and social media in conjunction with the marketing department
• Develops budgets and takes appropriate action to ensure budget goals are met.
• Develops a detailed annual calendar of tennis activities and coordinates with Corporate Marketing applicable promotion campaigns.
• Maintains a close working relationship with the Facility General Manager/Owner and non-tennis facility staff.
• Attends facility management meetings.
• Provides monthly reports as required by Corporate Operations.
• Inspects and maintains all physical areas for cleanliness and safety.
• Inspects and maintains all equipment for physical condition and safety.
• Ensures that all employees consistently comply with company’s and facility’s employee manual and with all applicable federal and state employment laws.
• Maintain accurate membership database.
• Ensures that payroll entry is correct for all staff.
• Responsible for accurate recording of all on court programming.
• Strong knowledge of tennis merchandise to properly give information to consumers.
• Responsible for knowing the facility POS system and training others to use the system.
• Other duties as assigned.

Physical Demands:
Frequently stands, walks, uses hands, talks, hears, reaches with hands and arms, climbs, balances, stoops, kneels, crouches, or crawls. Occasionally sits. Regularly lifts up to 10 pounds and occasionally lifts up to 50 pounds.

Environment/Noise:
Frequently works in outdoor weather conditions. Noise level is moderate.

Job Knowledge, Skill, and Ability Preferences:
Ability to read and speak English may be required in order to perform the duties of the job (e.g. the staff may be required to communicate with English speaking customers or co-workers, the manuals for the equipment used are in English)