What are the responsibilities and job description for the PUBLIC AREAS SUPERVISOR position at Park Hyatt St. Kitts?
Summary
The Public Areas Supervisor will oversee the cleanliness and maintenance of all public areas within the hotel. This role requires a strong focus on supervising the Housekeeping department's public areas team, inspecting guest rooms, addressing guest complaints, and managing office-related tasks. The ideal candidate will have excellent communication and leadership skills, and a strong ability to maintain a high standard of cleanliness and customer service.
Qualifications
Key Responsibilities:
Supervise and manage the day-to-day operations of public area cleaning within the hotel, ensuring all public spaces (lobbies, restrooms, corridors, etc.) are maintained to the highest standards.
Conduct regular inspections of guest rooms and public areas, ensuring that cleanliness and maintenance meet hotel standards.
Provide leadership, guidance, and support to the public areas team, ensuring all tasks are completed efficiently and to standard.
Counsel, coach, and train housekeeping staff to foster teamwork and ensure adherence to hotel policies and procedures.
Address and resolve guest complaints or concerns regarding public areas in a timely and professional manner.
Assist with interviewing, hiring, and onboarding of housekeeping staff.
Perform general office duties including scheduling, inventory management, and reporting.
Maintain records of employee performance and assist with performance evaluations.
Work closely with other departments to ensure smooth operations and address any cross-departmental issues.
Handle and report maintenance issues in public areas to the appropriate department.
Ensure compliance with health, safety, and cleanliness standards.
Qualifications:
Minimum of 1 year of hotel experience, preferably within a housekeeping or supervisory role.
Prior supervisory experience preferred.
Excellent communication and interpersonal skills.
Basic computer skills, including familiarity with hotel management systems and office software (e.g., Microsoft Office).
Strong organizational and time-management skills.
Ability to work independently and as part of a team in a fast-paced environment.
Strong attention to detail and problem-solving abilities.
Ability to handle guest complaints with professionalism and diplomacy.
Physical Requirements:
Ability to walk, stand, and move around public areas and hotel facilities for extended periods.
Occasional lifting of items and materials may be required.
Schedule: Flexible, including weekends and holidays.
