What are the responsibilities and job description for the Operations Manager position at Park Hyatt?
Organization- Park Hyatt Washington
Summary
The responsibilities include assisting in overseeing any area in the Rooms Division and Food & Beverage Division.. This can include the front office staff, guest services, housekeeping, venues and banquets. Duties may also include training, staff development and scheduling.
Salary range: $70,000-$80,000
Qualifications
Responsibilities include but are not limited to the following:
Summary
The responsibilities include assisting in overseeing any area in the Rooms Division and Food & Beverage Division.. This can include the front office staff, guest services, housekeeping, venues and banquets. Duties may also include training, staff development and scheduling.
Salary range: $70,000-$80,000
Qualifications
Responsibilities include but are not limited to the following:
- Represent the hotel in a professional, knowledgeable and eloquent manner.
- Ensure compliance with all Brand standards.
- Ensure compliance with all standards as outlined in the Employee Handbook.
- Maintain an impeccably clean, safe and inviting atmosphere inside and out.
- Develop and execute both a short- and long-term operating plan to meet or exceed budgeted fiscal performance goals.
- Ensure an operating environment that will maximize guest satisfaction.
- Meet or exceed customer service standards as measured by brand inspections, brand survey reports and social media reviews. Respond to all reviews and initiate corrective action when necessary.
- Ensure revenue maximization through daily coordination with the assigned brand revenue management support representative.
- Continually recruit, train and monitor staff. Ensure proper staffing levels on each shift.
- Create and maintain a pleasant, safe and mutually respectful work environment. Continually interact with and motivate all staff members.
Salary : $70,000 - $80,000
