Overnight Front Office Supervisor

Organization- Park Hyatt Aviara Resort

Summary

Find your place at Park Hyatt Aviara: Become part of one of San Diego's premiere destination locations, a AAA Five-Diamond luxury resort. Recently renovated with striking architecture, a beautiful spa, an 18-hole Arnold Palmer designed golf course, and a resort getaway that offers world-class recreation and relaxation amid 200 lush acres of natural beauty, Park Hyatt Aviara offers sophisticated, approachable luxury with distinct character highlighting our Carlsbad location.

Summary

About the Role – Overnight Front Office Supervisor

Supervisors possess strong leadership, communication and relationship skills. They are expected to support senior leadership by developing and assuming basic management responsibilities. This role leads other associates by setting the example, coaching, giving direction and may include training, scheduling, payroll and interviewing.

Overnight Front Office Supervisors lead the agents whom are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment, responding to guest inquires, and other requests directed from managers and directors. This position will be *Overnight*.

Wage Information

Hourly role : The hourly rate for this position is $27.00.

What are the additional benefits of working for Park Hyatt Aviara?

Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Hyatt has the best to offer including:

• Medical, Dental, and Vision for you and your dependents after 30 days of Full Time employment
• Paid holidays, vacation and sick leave
• Unlimited growth potential with Hyatt. Ability to relocate for advancement opportunities in the future
• Teaching hotel where you can learn from some of the best in the business
• Complimentary hotel nights and discounts at Hyatt properties around the world
• Tuition Reimbursement for Full Time & Part Time colleagues
• Life Insurance
• 401K with Matching
• Flexible Spending Account (FSA)
• Employee Assistance Program
• Complimentary Employee Meal
• Complimentary Parking
• Referral Bonuses
  
  

Hyatt is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity

Qualifications

EXPERIENCE AND QUALIFICATIONS

• Previous experiences in a luxury resort preferred
• Must possess a professional presentation
• Outstanding guest services skills, sophisticated verbal & written communication skills
• Strong interpersonal and problem-solving abilities
• Highly responsible and reliable
• Ability to work well under pressure in a fast-paced environment
• A true desire to satisfy the needs of others in a fast paced environment
• Refined verbal and written communication skills
• Must be proficient in general computer knowledge
• Ability to stand for long periods of time
• Must have previous experience with forecasting and revenue management.
• Must have extensive experience with customer service.
• 2 years Hotel Front Office experience preferred
• Knowledge of Hyatt's reservation systems and procedures preferred
  
  

All Candidates must be in possession of identification proving authorization to work in the United States. This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.