What are the responsibilities and job description for the Guest Services position at Park Lane Post Acute?
Competitive Rate - Medical, Dental, Vision Benefits - SOFI Wellness - Daily Pay - 401K Match - Tuition Reimbursement
Park Lane Post Acute in beautiful West Chester, PA is hiring a Full Time and Part Time Guest Services team member.
Hours : 11am-7pm (adjusted based on need – EOW, pt, etc)
JOB OVERVIEW : The Guest Services team members provide a welcoming, top notch guest experience from admission to discharge.
The ideal candidate will possess exceptional customer service skills while engaging with patients, residents, families, and staff to help ease the transition into our facility. The role includes leading our Ambassador Rounds program, ensuring rooms are ready for admission, helping educate about our services and departments and provide a primary contact for their needs. They act as a liaison between departments and the families and patients. They will help support the admissions process, proactively meet with new admissions, and engage with patients and families to encourage positive reviews and share success stories. Guest Services must be professional, personable, friendly, and able to handle a variety of communication situations as well as administrative tasks and multitask.
ACCOUNTABILITIES :
- Conduct Ambassador Rounds daily to ensure rooms are ready for admission
- Meet with patients and families upon admission to assist with transition
- Understand role of staff members and their functions in order to properly address needs
- Complete various administrative projects as directed by supervisor.
- Possess appropriate computer skills needed to effectively accomplish required tasks.
- Support admissions and activities departments with tours, paperwork, and engagement
Uniform is provided Position reports to Admissions Director
