What are the responsibilities and job description for the Account Service Representative position at Park National Bank?
Job Overview
We are seeking a highly skilled and customer-focused Teller to join our team at Park National Bank. As a key member of our branch staff, you will be responsible for providing exceptional customer service and support to our customers.
Responsibilities
- Serve Customers: Serve customers, prospective customers, and bank associates promptly and professionally in accordance with Park Promises and Serving More standards.
- Complete Transactions: Complete transaction processing timely, accurately, and in accordance with bank procedures.
- Project Professional Reputation: Project the bank's professional reputation through knowledgeable, courteous interactions with customers and prompt resolution of requests, inquiries, or issues.
- Refer Customers: Refer loan and deposit customers or prospects to subject matter experts.
- Ongoing Training: Complete ongoing product knowledge, digital product knowledge, financial services, and sales-oriented training in addition to all required course training to sustain a broad base of product, service, and sales knowledge.
- Assist Customers: Utilize product knowledge to assist customers and suggest products and services to meet their needs.
- Protect Bank Assets: Protect bank assets by adhering to all processes, policies, and standard operating procedures related to branch and cash security, negotiable instruments, information security, and Federal, State, or Local regulations impacting teller activity and branch operations.
- In-Branch Communication: Complete periodic in-branch communication and promotion activities specific to the office, if applicable.
- Communicate Recommendations: Communicate recommendations for improved work flow and service to customers.
- Maintain Compliance: Maintain awareness of and adherence to Bank's compliance requirements and risk management concepts, expectations, policies, and procedures and apply them to daily tasks.
- Deliver High-Level Service: Deliver a consistent, high level of service within our Serving More standards.
- Other Duties: Other duties as assigned.
Competencies
- Interpersonal/Customer Service Skills
- Written and Verbal Communication
- Ability to Understand and Follow Directions
- Adaptable to Change
- Basic Computer Skills
- Organizational Skills/Detail Oriented
- Able to Multi-Task or Juggle Priorities
- Ability to Work as Part of a Team
- Active Listening Skills
- Ability to Work Independently
