What are the responsibilities and job description for the Quality Control Manager position at Park National Bank?
JOB RESPONSIBILITIES
- Proficient in loans held or guaranteed by GSEs FHA/VA, Conventional, USDA, FHLB, Freddie Mac, Fannie Mae and portfolio loan underwriting guidelines ensuring compliance with regulations.
- Oversee the administration of scheduled monthly and periodic specialized quality control reviews by leading the team of quality control analysts performing those reviews.
- Direct and monitor the selection of mortgage and consumer loans from the production process for quality control review.
- Ensure the quality control plan and policies are up to date and meet all agency requirements by staying current with the various agencies, secondary market investors and regulatory changes.
- Implement policy and procedure improvements by working closely with senior management, as well as the origination, production and servicing teams.
- Review and analyze monthly pre and post purchase reports for high-risk trends and credit issues and recommend to senior management policy changes and/or training to mitigate issues identified.
- Oversee the MERS system process internal controls, Quality Assurance Plan validation and self-audit responsibilities to ensure compliance with MERSCORP Holdings processing standards.
- Manage investor mortgage repurchase requests, file appeals where applicable and provide senior management reporting regarding repurchases.
- Inform senior management on potential issues noted, industry trends, fraud trends and/or bank or investor guidelines.
- Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
- Deliver a consistent, high level of service within our Serving More standards
- Other duties as assigned
EDUCATION AND EXPERIENCE
- Must possess high school diploma or equivalent
- Bachelor's degree in business or equivalent combination and work experience preferred
- 6 Years Secondary Market Investor experience, Mortgage and/or Consumer Loan Underwriting experience required. Retail Loan, Collections or Loan Underwriting experience preferred.
SCHEDULE
Hybrid (scheduled onsite hours), Newark – Alford Building Department hours are Monday through Friday 8 am to 5 pm. This position is salary exempt, and full-time. A minimum 40 hours is required. Early morning and evening appointments as needed. The needs and responsibilities of this position will occasionally require travel for loan reviews, training and /or meetings in the other bank division locations.
