What are the responsibilities and job description for the Quality Control Manager position at Park National Corporation?
Description
Park National Corporation is an Equal Opportunity Employer. It is the policy of the Bank to hire well-qualified people. An integral part of this policy is to provide equal employment opportunity for all persons for employment. It is also part of our policy to recruit and administer hiring, working conditions, benefits, privileges of employment, compensation, training, appointments for advancement including promotions and transfers, and terminations of employment for all associates without discrimination because of race, color, religion, citizenship, national origin, sex, age, veteran status, or handicap.
JOB RESPONSIBILITIES
- Proficient in loans held or guaranteed by GSEs FHA/VA, Conventional, USDA, FHLB, Freddie Mac, Fannie Mae and portfolio loan underwriting guidelines ensuring compliance with regulations.
- Oversee the administration of scheduled monthly and periodic specialized quality control reviews by leading the team of quality control analysts performing those reviews.
- Direct and monitor the selection of mortgage and consumer loans from the production process for quality control review.
- Ensure the quality control plan and policies are up to date and meet all agency requirements by staying current with the various agencies, secondary market investors and regulatory changes.
- Implement policy and procedure improvements by working closely with senior management, as well as the origination, production and servicing teams.
- Review and analyze monthly pre and post purchase reports for high-risk trends and credit issues and recommend to senior management policy changes and/or training to mitigate issues identified.
- Oversee the MERS system process internal controls, Quality Assurance Plan validation and self-audit responsibilities to ensure compliance with MERSCORP Holdings processing standards.
- Manage investor mortgage repurchase requests, file appeals where applicable and provide senior management reporting regarding repurchases.
- Inform senior management on potential issues noted, industry trends, fraud trends and/or bank or investor guidelines.
- Maintain awareness of and adherence to Bank's compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
- Deliver a consistent, high level of service within our Serving More standards
- Other duties as assigned
DESIRED KNOWLEDGE, SKILLS AND ABILITIES
- Interpersonal/Customer Service Skills
- Written and Verbal Communication
- Ability to understand and follow directions
- Adaptable to change
- Basic Computer Skills
- Leadership/Management Skills
- Ability to build collaborative relationships
- Organizational Skills/Detail Oriented
- Analytical Thinking
- Able to Multi-Task or Juggle Priorities
- Problem/Situation Analysis
- Technical Expertise
- Strategic Planning and Decision Making
- Ability to develop or mentor others
- Ability to work as part of a team
EDUCATION AND EXPERIENCE
- Must possess high school diploma or equivalent
- Bachelor's degree in business or equivalent combination and work experience preferred
- 6 Years Secondary Market Investor experience, Mortgage and/or Consumer Loan Underwriting experience required. Retail Loan, Collections or Loan Underwriting experience preferred.
SCHEDULE
Hybrid (scheduled onsite hours), Newark - Alford Building Department hours are Monday through Friday 8 am to 5 pm. This position is salary, exempt, and full-time. A minimum 40 hours is required. Early morning and evening appointments as needed. The needs and responsibilities of this position will occasionally require travel for loan reviews, training and /or meetings in the other bank division locations.
Physical Requirements: This position must be able to remain in a stationary position a minimum of 75% of the time, constantly operate a computer, and be able to be in constant communication with coworkers and stakeholders to discuss and exchange accurate information.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Park National Corporation is an Equal Opportunity Employer. It is the policy of the Bank to hire well-qualified people. An integral part of this policy is to provide equal employment opportunity for all persons for employment. It is also part of our policy to recruit and administer hiring, working conditions, benefits, privileges of employment, compensation, training, appointments for advancement including promotions and transfers, and terminations of employment for all associates without discrimination because of race, color, religion, citizenship, national origin, sex, age, veteran status, or handicap.
