What are the responsibilities and job description for the Banking Center Manager - Heath Office position at Park National?
Description
RESPONSIBILITIES
- Interview and select candidates for openings, set goals for associates, assign tasks / duties, conduct on-the-job training, develop associates' skills and encourage growth, prepare disciplinary write-ups as appropriate, prepare and conduct performance reviews and make recommendations for salary adjustments, approve timecards for 9 FTEs and other duties associated with managing a staff
- Develop and promote a work environment that actively encourages Park's Promises and Serving More bank philosophy; including ensuring customer issues are resolved professionally and timely; supporting associates to take ownership of customer issues and work with them in providing care; manage difficult situations.
- Demonstrate understanding of retail banking initiatives and strategies through consultative relationship management with leadership, with some supervision; lead all aspects of retail sales and service for the banking center and market area.
- Provide leadership through effective, monthly goals communication and mentoring; share retail goals and objectives and link banking center efforts to support the retail line of business during quarterly branch meetings.
- Develop associates skills and abilities by actively providing direction and support; utilize Retail Training courses and other opportunities through Learning and Development.
- Utilize Contact Management and the Bank's Customer Relationship Management (CRM) module to establish and retain key customer relationships through active portfolio management.
- Develop relationship through various channels and facilitate referrals to other Lines of Business and subject matter experts. Be an active member in a team of associates serving the customer.
- Serves as a communication link between all departments and Leadership to ensure the Banking Center
Team is informed and understands directives, bank financial performance, initiatives and other
pertinent information.
COMPETENCIES
EDUCATION - CERTIFICATIONS - WORK EXPERIENCE
SCHEDULE
Expected working hours are Monday through Friday 8 : 00am - 7 : 00pm (lobby 6 : 00pm) and Saturday 8 : 00am - 3 : 00pm. The average number of Saturday shifts per months is 2. This position is salary exempt and full-time. The expected hours for full-time salary exempt positions is 44-48 per week. A minimum of 40 hours is required.
