Medical Receptionist

This position will be supporting the in-clinic call center.

Position Summary:

Call Center:

• If an employee’s main tasks are dedicated to incoming calls in a Call Center environment; the primary purpose of this position is to handle incoming calls while maintaining a minimum of 93% availability of staffed sign rapidly and accurately on time during scheduled hours. Employees will meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department.

Front Desk:

• The primary responsibilities for employees providing support within a department are to greet patients, collect co-pays, schedule follow-up appointments and referrals and support departmental clerical duties.

Both areas will provide support to the department/site ensuring quality service through timely and courteous assistance and provide service support to patients who request our care.

In this role the primary duties consist of checking in patients, assisting patients with scheduling needs, patient forms management, and problem solving. This role also requires excellent customer service, organization, and computer skills.

Department Overview:

We are a group of healthcare workers who are passionate about helping people improve their health. With a team of 24 clinicians, we see approximately 200-250 patients each day. Our clinicians consider our clinical support staff as colleagues and really partner with nursing staff to take great care of our patients. Through good collaboration with all members of the team, we have continued to achieve high patient experience ratings and maintain high quality patient measures. Our team is friendly, engaged, and we love to have fun! We even have fun events throughout the year such as holiday parties, summer picnics, and more!

Work Schedule: M-F 8:30a-5p

Required Qualifications:

• 6 months related experience
• Accurate computer/keyboarding skills required.
• Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
• Must be proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine.

Preferred Qualifications:

• Strong verbal and written communication
• Strong verbal and written communication
• Human relations sensitivity and customer service skills
• Listening and telephone etiquette skills
• Medical terminology knowledge desirable
• Comfort in asking patients for copays and race collection.
• Ability to promote and maintain good patient relations and patient confidentiality.
• Ability to work in a fast-paced and structured environment.
• Ability to sit for long periods of time.

Benefits:

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!

Job Identification
109616
Posting Date
02/03/2025, 04:06 PM
Locations
Park Nicollet Clinic Chanhassen
Work Schedule
M-F 830-5pm
Hours Per Week/FTE
40 hrs weekly / 1.0 FTE
Job Shift
Day
Position Type
Full-time regular
Job Category
Administrative
Department
ClericalSupport Chanhassen
Pay Range
$19.19 - $27.10 hourly
Pay Range Statement
Compensation is based on the level and requirements of the role. Pay within our ranges may also be determined by education, experience, knowledge, skills, location, and abilities as well as internal equity. Hired candidates may be eligible to receive additional compensation based on role (e.g., shift differential, bonus, sales incentive, productivity pay, etc.).
Overtime Eligibility Status
Non-Exempt
Worker Type
Employee