Medical Receptionist

Position Summary:

Call Center:

• If an employee’s main tasks are dedicated to incoming calls in a Call Center environment; the primary purpose of this position is to handle incoming calls while maintaining a minimum of 93% availability of staffed sign rapidly and accurately on time during scheduled hours. Employees will meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department.

Front Desk:

• The primary responsibilities for employees providing support within a department are to greet patients, collect co-pays, schedule follow-up appointments and referrals and support departmental clerical duties.

Both areas will provide support to the department/site ensuring quality service through timely and courteous assistance and provide service support to patients who request our care.

Department Overview:

Park Nicollet Brookdale is actively seeking a dynamic individual with exceptional customer service skills to join our dedicated frontline team. The ideal candidate will possess excellent communication skills, a strong ability to multitask, keen attention to detail, proficiency in computer applications, a genuine eagerness to learn and grow professionally, and a positive, engaging attitude. If you enjoy working with a diverse population and thrive in a fast-paced environment, we invite you to consider this exciting opportunity.

Brooklyn Center is a large clinic and we offer a range of services, including Internal Medicine, Family Medicine, Eye Care, Urgent Care, Midwifery, and Laboratory/X-ray services. As a crucial member of our frontline team, you will be responsible for patient check-in/registration, conducting patient outreach for scheduling and rescheduling, sending pre-appointment letters, and managing lobby maintenance. Additionally, you'll be involved in sorting and distributing faxes and mail.

Experience in a medical setting is preferred, and our location provides the convenience of free parking. Situated close to various amenities and stores, including the nearby LA Fitness, our campus offers an excellent environment for both work and breaks. Join our friendly and engaged team at Park Nicollet Brookdale for an opportunity to contribute to a thriving healthcare community.

Work Schedule: M-F, variable days 8:30a-5p. Occasional weekends.

Required Qualifications:

• 6 months related experience
• Accurate computer/keyboarding skills required.
• Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
• Must be proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine.

Preferred Qualifications:

• Strong verbal and written communication
• Strong verbal and written communication
• Human relations sensitivity and customer service skills
• Listening and telephone etiquette skills
• Medical terminology knowledge desirable
• Comfort in asking patients for copays and race collection.
• Ability to promote and maintain good patient relations and patient confidentiality.
• Ability to work in a fast-paced and structured environment.
• Ability to sit for long periods of time.

Benefits:

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!

We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed to Support Your Total Health
As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well-being of our patients, members, and communities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.