Mental Health Assistant

Position Summary:

Performs a wide variety of computerized and paper tasks supporting clinical processes to ensure that the data access and integrity of patient information is maintained accurately and timely for the continuum of care. Ensures quality support and good patient relations through the timely and courteous assistance of patients scheduling appointments and seeking medical care.

Applies a considerable degree of job skills and establish policies and procedures to perform a wide range of difficult tasks. Works on assignments moderately complex in nature, setting workload priorities and meeting deadlines. Follows standard procedures, raising questions on unusual or questionable items and suggesting solutions to nonstandard problems. Maintains high level of professionalism with a focus on applying problem solving skills.

This is an administrative position. The Mental Health Assistant is a vital support staff team member. Specific duties include scheduling, reception/check-in, taking phone calls, entering messages into the electronic medical record, and managing multiple provider schedules. Team members also assist with scoring test material, entering refill requests, and assisting in various areas as needed. The primary location for this position is in Adult Behavioral Health with cross training in Child & Family Behavioral Health.

Work Schedule:

Monday – Friday 8:30am – 5:00pm

Required Qualifications:

• Education, Experience or Equivalent Combination:
  • Four-year degree or equivalent years of related experience (preferably in a mental health and/or medical environment).
• Knowledge, Skills, and Abilities:
  • Organized, detail oriented with strong communication, listening, telephone etiquette, keyboarding, retention, and human relation skills.
  • Ability to adapt to changing environments.
  • Medical terminology and computer skills helpful.
  • Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and ensure safety of patients.
  • Self-motivator who is able to work effectively and be able to handle multiple tasks simultaneously without immediate supervision.
  • Proven proficiency in the operation of the following: multi-lined telephone system, fax machine, photo copier, printer, personal computer and associated software applications.

Benefits:

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!

We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed to Support Your Total Health
As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well-being of our patients, members, and communities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.