What are the responsibilities and job description for the Front Desk position at Park Place Hotel?
The Front Desk Receptionist serves as the first point of contact for visitors, clients, and employees. This role is responsible for greeting guests, answering calls, handling inquiries, and performing administrative tasks to ensure smooth day-to-day operations.
Key Responsibilities:
- Greet and welcome visitors in a professional and friendly manner.
- Answer, screen, and direct phone calls to the appropriate departments.
- Manage incoming and outgoing mail, packages, and deliveries.
- Maintain a clean and organized reception area.
- Schedule appointments and manage conference room bookings.
- Assist with administrative tasks such as data entry, filing, and document preparation.
- Provide general information about the company and its services.
- Handle basic customer inquiries and direct complex issues to the appropriate personnel.
- Ensure security procedures are followed, including visitor sign-in processes.
- Support office staff with various tasks as needed.
Qualifications & Skills:
- High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
- Previous experience in a front desk, receptionist, or administrative role is a plus.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Ability to multitask and handle a fast-paced environment.
- Professional appearance and demeanor.
- Strong organizational and time management skills.