What are the responsibilities and job description for the Customer Service Manager position at PARK REGENCY APARTMENTS?
Professional Administrative Assistant with Marketing & Sales Experience
Park Regency Apartments is looking for an energetic and enthusiastic person to join our team as a Customer Service Representative/Administrative Assistant.
Minimum of 2 years in Customer Service is REQUIRED, in order to provide an excellent level of service to residents and their guests. Customer Service is responsible for all aspects of resident services, including but not limited to:
- Attend the front desk during office hours (9 am - 6 pm, Saturdays and Sundays Required)
- Answer all incoming phone calls and assist residents.
- Assist residents with service requests, maintenance emergencies, noise complaints, etc. and contact proper personnel as needed.
- Provide residents with information on area services.
- Handle Resident Service Requests, Resident Access Authorization forms and Resident Amenity Reservation forms, as provided by management for use.
- Sign in/out keys for resident guests as authorized by signed Resident Access Authorization forms.
- Call Residents to remind them about packages in Luxer One lockers
- Resolve any parking problems and issue parking passes to guests, as per management polices.
- Monitor clubhouse and other common areas to maintain cleanliness and the best presentable order at all times.
- Handle emergency situations according to Company Policies
- Keep all necessary forms and other supplies stocked at front desk.
- Log all activity on shift report and remit as instructed by management.
- Create opening systems checklists.
- Assist with Payables and Sending files to Collections
- Effectively communicate all operation malfunctions promptly to management team.
- Ability to mentor and train a team that will follow Park Regency's company mission and brand standard.
- Represent Park Regency professionally through dress and behavior at all times.
We offer a competitive wage based on experience, commissions, amazing benefits and a 401(k) match. Must be able to work 40 hours a week which will include working weekends.
Minimum 2 years’ experience in a similar position, compensation is based on your experience.
Company offers Medical, Dental, Vision, Life and 6% Vested 401(k) match.
Job Type: Full-time
Pay: $20.00 - $23.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Shift:
- 8 hour shift
Ability to Commute:
- Walnut Creek, CA 94597 (Required)
Ability to Relocate:
- Walnut Creek, CA 94597: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $24