What are the responsibilities and job description for the IT Support Engineer position at Park Square Homes?
Job Description
Job Description
With a 40 year commitment to delivering breakthrough customer experiences, seizing initiatives, achieving results, and continuous learning, our award-winning company, Park Square Homes, has an opportunity for a talented IT Support Engineer to join our team. Known for our entrepreneurial spirit, we have a strong culture rooted in trust, integrity, open communication, and respect, and we make it a point to use good judgment, fairness, and common sense to meet our challenges. Attracting top talent who can thrive in a fast-paced, entrepreneurial, family-oriented, efficient, and team-focused environment contributes to our success.
Job Overview : The IT Support Engineer will be responsible for the day-to-day operations of the company's end-user support, network infrastructure, ensuring optimal performance, security, and connectivity across multiple locations. This role is critical in supporting both office-based and field-based employees, providing network services to enhance productivity and ensure seamless communication. The ideal candidate will have strong technical skills in network management and troubleshooting, as well as experience in maintaining secure and reliable networks for a business environment.
Key Responsibilities :
- User Support : Provide technical support to users, diagnosing and resolving network-related issues, including remote access and connectivity problems for offsite employees using IT Help Desk.
- Collaboration : Work closely with the IT team and other departments to support overall IT operations and ensure network systems meet company needs.
- Hardware and Software Maintenance : Manage and support the installation, configuration, and maintenance of network devices such as routers, switches, firewalls, and servers.
- Backup and Recovery : Develop and maintain backup and disaster recovery plans for network systems, ensuring swift recovery in case of network failure or security incidents.
- System Monitoring : Monitor network performance, identify issues, and troubleshoot connectivity problems to minimize downtime and enhance system efficiency.
- Compliance : Ensure compliance with industry standards and legal regulations, particularly in data privacy and cybersecurity.
- Security Administration : Implement and enforce network security measures, including firewalls, access controls, and data protection policies to safeguard sensitive company information.
- Documentation : Maintain detailed network documentation, including system configurations, processes, and troubleshooting guides to ensure network continuity.
- Network Management : Oversee and maintain all network components (LAN, WAN, VPN, wireless networks, etc.), ensuring high availability and reliability.
Skills :
Qualifications :
Physical Requirements :
